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1.4

I have been having problems with my internent since November 2017. I have finally decided to make a move to a diffrent company.

They have been unable or unwilling to get my internet working properlly. Just in the last 2 months we have had at least 5 different service people to come out and attempted to fix the problem. They changed some bad wiring in the box at the street level, then they changed some of the wiring in the house, then they changed some wiring in the smart pack in the garage...etc. They changed the modem and the router and decided that they weren't talking to each other.

I have called so many times during this process and guess what still not corrected. The internet works for a little while and then it goes back to being slow or not working at all. Ihave had some good customer service reps and I have had some not so good. I asked for a credit for my internet and for the stress of having to plug and unlplug there modem and router, I was told that they could only give me $58 for the days that I called in to report my internet having problems...nothing for the stress and the man hours I put in plugging and unplugging.

Anyway I hope that the next person that consider using spectrum check them out throughly. They over charge and give poor service

Reason of review: Poor customer service.

Spectrum Pros: Voice zone caller id on pc option.

Spectrum Cons: Almost everything else, Product, Internet goes out every 15 min unacceptable so is price, That im getting ripped off paying for service that i cannot get.

Location: 6202 Raeford Rd, Fayetteville, NC 28304

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