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1.0
Details
In the year 2019 it is taken more than 3 days to change a phone number that you have paid to have done. This is after speaking with 6 different folks in the company that has done what was necessary to change a phone number. Oh did I forget to say that I spoke with...
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Review
#1703557 Review #1703557 is a subjective opinion of poster.
Service
Spectrum Technical Support

Lost customer | Spectrum

1.0
Details
Scheduled appt for service guy said he couldn’t connect need a cable ran swore would happen the following day it didn’t which was a sat didn’t happen Monday I called told would happen the next day received a call from a very rude person who spoke to me like I should be kneeling I spoke back the same way. I wasted two days waiting for these people to be told she didn’t know when the work would be done. I To summarize find a different provider this company treats people like they are crap and we should be happy if they allow us to use their service
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Review
#1699629 Review #1699629 is a subjective opinion of poster.
Service
Spectrum Technical Support
Pros
  • No pros
Cons
  • Customer svc
Reason of review
Problem with delivery
Tags
  • Do You Really Have To Go Through T
1.0
Details
Spectrum did not simply cancel the two extra orders, they canceled all three of them. In case you did not know, once you place an order, you cannot order a new phone for at least 30 days AFTER you make your first payment. So, they made an error by telling my my credit...
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Review
#1489613 Review #1489613 is a subjective opinion of poster.
Service
Spectrum Technical Support
Cons
  • Not one aspect of spectrum mobile service is acceptable
Reason of review
Poor customer service
Spectrum can't verify if my account is spoofed.
Spectrum can't verify if my account is spoofed.
Spectrum can't verify if my account is spoofed.
I was logging in to read my Spectrum e-mail and the screen froze. A border of wavy lines went around as I tried to shut down the laptop. Finally a message appeared saying my browser was unsupported IE11, but there is nothing online about that. I tried to connect the...
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1 comment
Anonymous
#1671567

I wouldn't be surprised if Spectrum is the company spoofing you, then contacts you with some anti-spoofing program they want to sell you. This company is in total disarray and is seeking ways to treat its customers as revenue targets, not people.

Don't believe whatever they tell you, it's for their convenience and monetary gain only.

The best thing you can do is complain to the Attorney General's office because once you file then Spectrum will be contacted by them and must contact you about your issue. You can also go to the Better Business Bureau but they do not resolve disputes, and the FCC which has power to force Spectrum into compliance.

Review
#1488405 Review #1488405 is a subjective opinion of poster.
Service
Spectrum Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
after sending me 2 broken phones over a one month span, 6 hours on with technical support, calling them each day, I finally gave up and cancelled service that hadn't even started yet. I return the 2 phones and cancel my service last week. Then this morning I get an...
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Review
#1483289 Review #1483289 is a subjective opinion of poster.
Service
Spectrum Technical Support
Cons
  • Product
  • Network
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Terrible customer support from Spectrum. Routine maintenance 1/17, arrived home to find note on door no service. Allegedly repaired 1/18. No service 1/24 when I arrived home from work. Allegedly repaired 1/25. No service 1/27, supervisor came out to diagnose. Diagnosis...
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1 comment
Anonymous
#1676578

04-12 Spectrum's terrible telephone voice system voice (TVS) for tec support. fact: I received two telephone calls from Spectrum T as their TVS provided two difference times for the tec.

to arrive tomorrow. I after I received a second call from Spectrum would not allow me to speak to someone after their TVS later drop this call.

1 decided to call Spectrum correct this matter... Robert

Review
#1459304 Review #1459304 is a subjective opinion of poster.
Service
Spectrum Technical Support
Cons
  • Numerous calls issue still not resolved
  • Not dependable when issue
  • No dept to handle all issues
Reason of review
Poor customer service
Loss
$500

TERRIBLE SERVICE!!!!! | Spectrum in Hallowell, Maine

Scheduled two appointments and didn't show up for either. No call no nothing.. Pretty darn close to useless. A can with string would be more reliable than these clowns!
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Review
#1456893 Review #1456893 is a subjective opinion of poster.
Service
Spectrum Technical Support
Reason of review
Order processing issue
Loss
$450
2.2
Details
Placing a telephone call to Spectrum customer service on sales or technical support is absolute *** The wait times are endless. There are always "an unusually high number of calls." Generous they are though....they offer you the option of receiving a callback.....press...
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Review
#1375533 Review #1375533 is a subjective opinion of poster.
Service
Spectrum Technical Support
Pros
  • Marketing
Cons
  • Almost everything else
Reason of review
Poor customer service
Loss
$300
Preferred solution
Supervisor guarantees service and products
Tags
  • Spectrum The Worst

Bad service on components | Spectrum

2.1
Details
My cable is included in the lease, so i have 2 digital converters provided by spectrum. One is broken, no power. Per customer service, it is no longer manufactured, so they can't mail one to me. However a tech can swap it out for $49.95. Are you kidding? I am 75, no longer drive, and live in a senior community of 110 units all supplying Spectrum. What happens when the existing units all break? Spectrum is barely functional in NY, Time Warner was better, Fios was best.
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Review
#1325239 Review #1325239 is a subjective opinion of poster.
Service
Spectrum Technical Support
Reason of review
Bad quality

Contact Spectrum Customer Service

Website:
www.spectrum.com
Mailing Address:
6845 E US Hwy 36 suite 500
Avon, Indiana 46123
United States
Phone:
(855) 757-7328
All Spectrum Contacts

Spectrum Reviews

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Spectrum reviews
1.4
Details
We had at least 7 calls with technical staff. Most times we were given info that was false. The last time we called (always about the Guide) we were told that most previous TV shows were available On Demand and could be fast forwarded. This is false. We called for...
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Review
#1315363 Review #1315363 is a subjective opinion of poster.
Service
Spectrum Technical Support
Cons
  • Uninformed technical support
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction