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1.0
Details
Line fell into road, pulled out possibly by passing cement truck. Ripped the line off the pole and our service pole as well. No light on the pole so you can't see it so I hope no one gets hurt, the other end is laying across several roofs. Reported it, told it would be...
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1 comment
Anonymous
#1801427

scam internet company, prices went up 15$ every year without notice us for the billing, 10 charge for wifi service that they just make it up. don't ever use spectrum internet period. 75$ for internet service only.

Review
#1754682 Review #1754682 is a subjective opinion of poster.
Service
Spectrum Internet Service

No internet and service | Spectrum in Buffalo, New York

I have been paying for Turbo internet for years and just found out that the box I have is not capable for Turbo. You sent me a new box but I would like a refund for these past years that I have been paying for something I haven't been receiving.
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Review
#1752780 Review #1752780 is a subjective opinion of poster.
Service
Spectrum Internet Service

Don’t use them | Spectrum

1.0
Details
Don’t use them - Spectrum
I have not had internet access for 6 weeks. I have someone from spectrum telling me they can’t run a diagnostic from their office to verify my IT doesn’t work. I have to take time off from work so someone can come to my home to check it out in order to get a credit on my bill. I was on the for an hour and a half to get the appt set up.
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Review
#1751391 Review #1751391 is a subjective opinion of poster.
Service
Spectrum Internet Service
Cons
  • Got transferred to 4 different departments
  • Spent an hour and a half on the phone with no resolution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

DO NOT USE SPECTRUM

1.8
Details
Five increases within one year on internet. Tried to speak with rep. unable to provide reasonability of five increases, saying one was because I fell out of contract. Cannot honor any promos now. customer service poor. Disconnected, call back, been on phone for over two hours. This is awful.
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Review
#1749683 Review #1749683 is a subjective opinion of poster.
Service
Spectrum Internet Service
Pros
  • Reliable
Cons
  • Long wait times
  • Entire experience
  • Not customer focused
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Bad Customer Service
  • Frustratingly Deceitful

No internet and service | Spectrum in Fayetteville, North Carolina

My internet on my phone not working
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Review
#1732356 Review #1732356 is a subjective opinion of poster.
Service
Spectrum Internet Service

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Verified Reviewer

Get a lawyer | Spectrum in Lakeland, Florida

2.8
Details
I pay my bill online every month. They told me they were hiking the rate by $40.00 dollars the next month. I trod to cancel my service over the phone and they said they could not I need to return the equipment first. So I took it in and canceled. They told me I had to pay the whole remaining month even though I only used the service 8 days.they said we charge the whole month even if it’s only 1 day I used it. I I asked them how that could remotely seem fair. Can they do that! It seems to Me that that would be illegal to over charge people.should I get a lawyer for $168.00 dollars? Do you think a class action suit can stop this practice!
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Review
#1710992 Review #1710992 is a subjective opinion of poster.
Service
Spectrum Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$168
Preferred solution
Let the company propose a solution

Internet speed not as advertised | Spectrum in Sugarloaf, California

1.0
Details
internet speed is suppose to be 200mps . I only get 79.6. They say it is my wifi. My wifi is good up to 375mps. They lie about what they send.
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Review
#1685048 Review #1685048 is a subjective opinion of poster.
Service
Spectrum Internet Service
1.0
Details
On 10/7/2019, Monday, My wife and I were watching TV; the MLB AL Divisional playoff game 3 to be exact. At just before Midnight Spectrum decided to do "scheduled maintenance" to their TV, phone and internet service. This was the 8th inning of that game. A LIVE...
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Review
#1674957 Review #1674957 is a subjective opinion of poster.
Service
Spectrum Internet Service
Pros
  • It provides a service
Cons
  • Its the only service in this town

Very bad internet service | Spectrum in Grapevine, Texas

1.0
Details
Internet service is very slow, not at all as advertised, and keeps losing signal. I reset the router so many times, problem is still there for 3 weeks. I am really pissed.
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Review
#1660964 Review #1660964 is a subjective opinion of poster.
Service
Spectrum Internet Service

Contact Spectrum Customer Service

Website:
www.spectrum.com
Mailing Address:
6845 E US Hwy 36 suite 500
Avon, Indiana 46123
United States
Phone:
(855) 757-7328
All Spectrum Contacts

Spectrum Reviews

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Spectrum reviews
1.0
Details
For the last 5 years of having this subpar and incompetent service, they keep raising the bill, saying that I'm behind when I'm not, stacking fee on top of fee...a fee for a fee, that's a fee for the other fee...(they can stick the fees up their *** In five years, this...
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Review
#1660098 Review #1660098 is a subjective opinion of poster.
Service
Spectrum Internet Service
Reason of review
Problems with payment