Product: Spectrum Internet Service Clear all filters (0 of 17 reviews match)
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Spectrum - Worthless company

On the day they were supposed to come, we finally got someone to say we were next on the list. Needless to say, they never showed up. On day two we are now being told they will be there sometime between now and 9 tonight. Its 9 am on as Sunday. We feel like we are in the middle of the movie "the Cable Guy". This company is a joke.
Product
Spectrum Internet Service
#1425277
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On 12/6/2018 i had received a call regarding my internet bill. I have had many financial issues going on, lost my job, illness etc. I have been a customer since 1991. Adrian from spectrum calls me about my acct and i told him about the situation, i also made a payment...
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ToweringSiberianHusky965
ToweringSiberianHusky965

Spectrum has terrible customer service.

1.0
Product
Spectrum Internet Service
#1417541
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Spectrum - Rate Guarantee

I was promised a one-year rate guarantee and was given specific dates that my rate would not change. I called Spectrum because my rate did change after 6 months. I was told that the rate was changed even for customers that were guaranteed a rate. How you can call it a guarantee if you don't honor it?
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Spectrum Internet Service
#1413222
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Why would a company, whose vast offerings include email systems, would not allow its customers to reach its Customer Support by email. Spectrum seems to make it almost impossible to report any issue with anything method other than a phone call. Do they not realize the...
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2.5
Product
Spectrum Internet Service
#1403677
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I never had any issues with my internet until Spectrum took over. Now it really gets interesting. I was transferred to someone in sales. This person is going over my account, now they say they found errors on my account. In detail they told me what was wrong with my...
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1.6
Product
Spectrum Internet Service
I didn't like
  • Lying rude people for constant trouble with service
  • How dishonest the customer service rep was
  • No incentive to loyal customers
#1397791
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Small business Internet has been down in our area for the past two working days. When calling customer service, I'm told by recorded message that they're working on it and they don't have any more information. They've given me a web site for updates...
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1.3
Product
Spectrum Internet Service
I didn't like
  • Everything about them
  • Unreliability and lack of customer service
#1383803
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I was appalled today when I called customer service about my e-mail addresses not working and found out they have been deleted. I have had these e-mail addresses for about 13 years and lived at the same address for 10 years. No changes have been made to my account...
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Product
Spectrum Internet Service
#1370598
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Spectrum - Screw You Date
I received a disconnect notice for Sept 12 for a bill that was due Aug. 17th. Their stated policy says if your account is 30 days past due they will send you a notice on your next bill. That 30 days is counted from the day the bill is printed, not the actual due date....
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1.0
Product
Spectrum Internet Service
#1351792
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Over the past two weeks our internet has dumped us off all devices no less than a dozen times a day. We are so angry that we are looking for another internet provider. Unfortunately, every provider I've researched are the same: *** service and high rates. At least when...
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1.7
Product
Spectrum Internet Service
I didn't like
  • Internet goes out every 15 min unacceptable so is price
  • Deceptive practices
#1302299
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Spectrum - Lies, Lies, Lies

Horrible experience. Downgraded and was told my bill would be under $80 per month. Shocked when I got a bill for over $130. Never believe anything they say. Never get to talk to a manager because they are never available. Long story short as of this moment I am no longer with Spectrum. Bought an HD TV antenna that works amazing and added unlimited hotspot to my phone saving me over $40 a month which is off the new rates quoted today. Never again. Horrible customer service!
1.1
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Product
Spectrum Internet Service
#1297911
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