Product: Spectrum Customer Care Clear all filters (0 of 34 reviews match)
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Spectrum - Very Disappointed

I visited my local Spectrum in Georgetown, SC and my first visit was aweful the young lady at the front desk, I can't remember her name, but her cashier number is #20272636 and she is the first person you see when you walk in the door, she was so cold and unwelcoming, the first face you see should be a smiling one. I can't believe she still has a job with that attitude.
Georgetown, South Carolina
Product
Spectrum Customer Care
I didn't like
  • Customer service from cashier 20272636 was horrible
#1516483
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Spectrum - Cost my business over $2000.00

Beware of their door-to-door sales people! PROMISED - easy conversion, no out of pocket costs, current equipment would work, we would have all the services/features we currently had, all cancellation fees would be covered, current provider would be turned off, and we would have faster speed. The only thing that ended up being the truth was the faster speed. It has cost us over $2000 and we have 1phone line less with no call forwarding and they did not cover our contract fees in full. After 2 months of trying to get help from the salesman, local Spectrum store, and the toll free customer support I've yet to receive a return call from any person or manager nor has my issue even come close to being resolved.
Product
Spectrum Customer Care
#1499663
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Scam by Spectrum cable and Apple TV I just switched back to Spectrum from AT &T because of a pending increase in price. So here's what is going on. When the sales department at Spectrum recommended what equipment I would need they recommended 1 cable box and 3 Apple TV...
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EndurableMeerkat
EndurableMeerkat

Ha I didn't even remove the shrink wrap and tried to return it the next day and the same happened to me. They make it impossible to return and when I was finally able to retur...

3.1
Product
Spectrum Customer Care
I didn't like
  • See above
#1487950
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Spectrum - Incompetent

I ordered a replacement phone through Apple icare. Spectrum mobile does not allow the insurance company supply a Sim card to be provide with their phones. So you have a phone sent and nobody in The mobile department can assist with how to get Sim card. Spectrum is incompetent and have a bunch of rude and slow-minded employees just getting paid to know NOTHING!
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
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Product
Spectrum Customer Care
#1484180
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Spectrum - Stole my money

I ordered an lg phone to try out their service. my intent ws to end up with 2 s9 galaxies and the lg for a totalof 3. the lg phone was defective so I wanted to return the lg for an s9. after a total of 5 1/4 hrs on the phone I finally returned the lg per the contract of 30 days no penalty. never got the s9 because of stupidity at customer service and turns out they stole the restocking fee and the activation fee for a phone that I couldn't use. spectrum sucks from 1 end to the other and as soon as fios gets to my house adios spectrum and get all your *** out of my house.
1.0
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Advertised vs Delivered
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Product
Spectrum Customer Care
I didn't like
  • Any part of this transaction
#1483441
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Spectrum - Poor customer care

Additional charges on account that were not requested nor authorized were not removed. The rep was very rude and when the auto call for survey did not like my scoring, it magically experienced issue and ended the call. NY needs to look into this awful scam monopoly of a company
1.9
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Product
Spectrum Customer Care
#1480662
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Spectrum - Miserable customer service experience to resolve one problem. It took over 2 hours and moving to different persons 9 times.

This happened today. I have been on the phone since 9.30 am. I just wanted to change the TV/internet package. Even after 2.30 hours, I am not sure it is resolved.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Spectrum Customer Care
I didn't like
  • Customer service
  • Not getting what is paid for
  • Customer service or dispatch and maintainance
#1477213
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Service and Residential kept allowing changes to be made on my account that was already under fraud but yet gave away everything. The resps from both sides were clueless and then charged fees/services I was never disclosed nor approved, just fix the mess they caused....
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1.1
Product
Spectrum Customer Care
I didn't like
  • Unreliability and lack of customer service
  • Everything - rude people
  • Company could careless
#1468732
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My 89 year old mother who lives in a town. There is a Spectrum facility that is a few miles from her home. She needed to have an X Ray of her back. Mind you she cannot sleep at night or rest due to the pain. The doctor wrote an order and faxed it to the facility. (Her...
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Product
Spectrum Customer Care
#1451313
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Spectrum - T.V.price

Trying to get a deal on t.v...or I will drop it!
Product
Spectrum Customer Care
#1450576
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