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Bad customer service | Spectrum in Charlotte, North Carolina

1.0
Details
Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call back in a couple of days. No call back. About to be done with Spectrum. Completely inept from the get go.
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Review
#1764125 Review #1764125 is a subjective opinion of poster.
Service
Spectrum Customer Care

Horrible customer service | Spectrum in Queens, New York

I switched to Spetrum from Fios because I can save money. It has been a horrible and frustrating experience. We got the tv and internet working after several appointments and three different technicians. My phone has not been switched over. It has been almost three weeks!!meantime I am paying Verizon so that my phone doesnt get disconnected.I have been calling almost everyday and spending on average an hour or more. And get no where. They switch me around and say we will call you back in an hour . Nobody calls back. At this point I dont know what to do.There are a bunch of liars and incompetent people working there.
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1 comment
Machele
#1800223

Cut your loss and stick with what you have. It appears Spectrum in your area is not going to cut it.

Review
#1752979 Review #1752979 is a subjective opinion of poster.
Service
Spectrum Customer Care
Pros
  • Thier price
Cons
  • Lied
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Disgusted Consumer

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Verified Reviewer

Do what is Right | Spectrum in Rockingham, North Carolina

Went to the Rockingham NC office to pay my bill before Christmas. We asked the Lady why our bill had gone up,she said it was something to do with our internet was her answer. We told her we wanted to turn in two of our cable boxes so our bill would be less since we don't use them. Your sales person told us it would cause our bill to increase,by turning in the cable boxes. We asked lots of questions never got a honest answer. The reason we went to the office was for help did not get any help.I mostly pay my bill by mail because of the customer relations at this office. My receipt # 119121800100001 check behind your employees. TY HS
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Review
#1751212 Review #1751212 is a subjective opinion of poster.
Service
Spectrum Customer Care
Reason of review
Poor customer service

Always check your payments with your bank account!!!! | Spectrum in Myrtle Beach, South Carolina

1.1
Details
, They keep claiming that you are a bill passed due, I have went back with ALL my payments on my Bank statements they service is not of good quality and the rates is not up to part of what they want to charge for services, BIG RIP OFF just to make the owner richer, and they do not have any bargains for the elderly, or those on Disability , they do not care and their customer service people have no communication skills and you are on hold for 15 to 25 minutes. It is sad how this world takes people money on stupid stuff. You have to pay to look at tv or use your printer, sad!Facepalm
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Review
#1745098 Review #1745098 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Serve is not of quality it advertise of and 1
  • Have the worst costumer service ever among other providers
Reason of review
Bad quality
Loss
$888
Preferred solution
Price reduction
Tags
  • Con Artist

They're a joke | Spectrum in Lakeland, Florida

I got an Apple TV. I returned it and a month later they tell they are sending it back to me because the box was opened. Are you serious!!! Now I have to pay $185.00 dollars for something I don't even need. Something is wrong here. All they want is to take your money.
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1 comment
Latecia
#1796052

Yeap, that is the BABYLON TATICS, man loves money

Review
#1744258 Review #1744258 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Support stinks
  • Waste of time spent trying to resolve issues
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • liars
  • Scam
  • Spectrum Terrible Customer Servic
Spectrum is keeping another co. Out of the area to have a monopoly on the area shame on you. Public media will know about this. Maybe you guys sitting in &500.00 chairs don’t know anything about an honest living or hard work. Nothing lasts forever remember that. Merry...
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Review
#1741152 Review #1741152 is a subjective opinion of poster.
Service
Spectrum Customer Care

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Verified Reviewer
Having trouble with my phone and internet for three weeks, I finally reached out to Spectrum to help me with the problem. Before I was able to address it, this man started a long winded spiel about an offer for a protection plan. I tried to tell him that I wasn't...
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1 comment
Machele
#1793500

You might want to ensure you didn't also agree to an automatic renewal of this "protection plan." It appears Spectrum is attempting to make up for revenue shortages by selling these plans. The phone people at Spectrum are told to sell these things and are under pressure to do so. Check into it in case you get hit with another year's charge next year.

Review
#1740569 Review #1740569 is a subjective opinion of poster.
Service
Spectrum Customer Care
Pros
  • Tech support is great
Cons
  • Selling protection plans
  • Despicable
  • Protection plan sales people are horrible
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they used to play all these commercials about how DirectTV was so unreliable but for some reason they are not playing those any longer. Could it be because...
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Review
#1723563 Review #1723563 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Interruptions
  • Poor quality
  • Poor service
Reason of review
This company is a scam... too many problems to list here
Loss
$1500
Preferred solution
Shut down the company
Tags
  • unreliable
  • Poor Service And Customer Care

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Verified Reviewer

Most certainly not | Spectrum in Pell City, Alabama

1.0
Details
I feel so sorry for customer service employee's of Spectrum. They are forced to lie and verbally abuse customers in order to keep their jobs. Spectrum is a company you do not want to get involved with. Their business practices are criminal. If you try to cancel your service after you find this out you will not believe the ordeal you will go thru and if you don't cancel then you bill will continue to increase on a regular basis (while new customers are offered the same packages at substantially lower prices(
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1 comment
Anonymous
#1790453

Anything to get your business, but horrible at keeping it.

Review
#1715192 Review #1715192 is a subjective opinion of poster.
Service
Spectrum Customer Care

Contact Spectrum Customer Service

Website:
www.spectrum.com
Mailing Address:
6845 E US Hwy 36 suite 500
Avon, Indiana 46123
United States
Phone:
(855) 757-7328
All Spectrum Contacts

Spectrum Reviews

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Spectrum reviews

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Verified Reviewer
1.2
Details
Used Spectrum for long time even though was very disappointed with the program. The amount of commercials you get is incredible. Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials. Cancelling Spectrum is an...
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Review
#1713444 Review #1713444 is a subjective opinion of poster.
Service
Spectrum Customer Care
Pros
  • No pros
  • Wide coverage area
Cons
  • New customers pay less than longstanding customers
  • High price
  • Only contact is by phone with long
Reason of review
Poor customer service
Preferred solution
Go away, leave us alone. let us get on with our life