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Glad to see all these negative reviews! At my home we do not have a choice as the cut my one block out when running lines! I live on a 3 block street and they ran service to the first two blocks and cut the 3rd block out! All the streets and neighborhoods around me...
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#1227029
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For the first 16 months every time I turned it on I had to wait for 10 min to due any thing but use the volume . And I was told that I would never have my monthly fee increased by my salesman and after 11 months they increased my bill $30.00 . I had 6 DVRs that never...
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I didn't like
  • Sevris i got for the price
#1224701
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Spectrum left a flyer on our porch last year promoting a special offer, we contacted the sales rep who came to our home. The sales rep assured us several times that at the end of the promotion period our bill would only increase $10.00. Well we received a bill last...
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Greenville, Pennsylvania
#1221724
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Spectrum - Never showed up for appointment

Received a message that they were 3minutes away. Waited over an hour. No calls, no show! Not a good sign for a Communications Company!!!
#1218597
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I was told by a customer rep. that I could get a senior discount if I drove to a Spectrum store. When after driving for 45 mins. waiting until the clerk came back from lunch (1/2hr) I was told that they no longer give it. Does the company not keep in contact with their...
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1.4
I didn't like
  • Price constantly goes up
  • No longer giving senior discounts
  • Waste of time dealing with cs
#1215752
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Internet has frequent freezes, television drops randomly, phone often goes out with no notice. I have to have them for business, per my employer's requirements, Calling Customer No Service gets hours of run around and no solution except to pay additional fees for a...
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1.1
#1213137
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My tv was out for 5 days. They raised my rate by $30.00. I have no less than16 calls in to them. They either closed the ticket, had no idea what I was talking about, couldn't send anyone for three or four days. Sent crew out on third day three times and left it still...
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Anonymous
Vickie Beckett

Horrible service and the price keeps going up

2.2
I didn't like
  • No incentive to loyal customers
  • Customer service or dispatch and maintainance
#1203807
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so i decided to switch to Slingtv, which by the way is amazing for the price. anyway, i called to cancel just my cable and keep my internet and they told me i couldn't cancel any services until my bill is paid in full. The whole reason i want to cancel is because i...
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2.1
#1203085
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Spectrum - Bill keeps going up

Ever since Spectrum took over Time Warner with their no- contract hype, all it does is let them raise the price whenever they want.
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1201648
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As a 14 year customer in Raleigh, NC the new Charter Spectrum company has ruined what I didn't think could get any worse. The triple play (phone/cable tv/internet) that I got years ago has suddenly seen two price increases due to "my promotion" expiring. I had no idea...
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1.5
#1200703
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