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I signed up for service and had to pay a deposit . It took them all of 1 minute to take the money out of my bank account. Today I call and cancel service and get told it is going to take 4-6 weeks for them to send a refund check. I deal with credit/debit card...
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1.2
I didn't like
  • There refund policy
#1334399
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When we had Time Warner we got to watch up to 70 channels on our other tv for free. Since Spectrum bought out Time Warner now we have to have boxes on our other tvs and have to pay about $11 a month for each box for each tv. Still get the same channels we had before....
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#1333700
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Spectrum - Poor Quality

Ever since Time Warner switched to Digital service, it sucks! And since Spectrum took over it hasn’t improved! They’re digital boxes suck. Always having to reboot the system, sometimes several times a day.
#1332654
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Spectrum has the worst customer service!! I spoke with four different individuals and each of them quoted me a different price as well as put down the sales person I spoke to before them. DO NOT GIVE THEM YOUR BUSINESS!!!!!!!! They are very rude and have no knowledge...
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#1332340
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Ok so last weekend I tried to pay my bill online but apparently their website wasn't working correctly. Because it wouldn't let me submit my payment.Or so I thought, in fact it did ...TWICE. So as soon as I realized what had happened I called them . They said I had to...
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1.0
#1330120
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My thoughts on Spectrum TV, After being a loyal customer before their first merger, never missing a payment, I get a letter saying My loyality is being repaid with a $ 42.00+ from $107.xx to $149.xx per month increase in my service. While on the TV they offering a...
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1.1
#1329308
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My cable is included in the lease, so i have 2 digital converters provided by spectrum. One is broken, no power. Per customer service, it is no longer manufactured, so they can't mail one to me. However a tech can swap it out for $49.95. Are you kidding? I am 75, no...
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2.1
#1325239
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I am homebound and my only entertainment is tv and Internet. For awhile I have been watching my bill blow up like a balloon. I started at 89.97 three years ago. Now they reward me by increasing it by $100.00(times 12 months) wow! I paid the extra for 2 years. I wish I...
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Anonymous
Anonymous

I notice pop-ups on this same website. There are lots of cheaper options, and when you call the cable people to cancel, they will come up with a deal. Ditch them.

#1324575
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Spectrum - Many features does't work daily

Ondemand screwed up. No picture or unavailable. Ondemand freezes. Search isnt available at times daily. On my 3rd set of receivers. On one receiver the readout isn't dispkaying properly. Some bulbs ore burnt out. This tells meSpexrum doesn't eve check their receivers before they send them out.
2.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1324391
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Contact Spectrum

Mailing Address:
Spectrum
6845 E US Hwy 36 suite 500
Avon, Indiana 46123
United States
Phone:
(855) 757-7328
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I have had century link and dish for many years. My husband and I bought our first home together, and many businesses want to take advantage of a new prospect. My husband who I adore, got a wild idea that we needed to change to Spectrum..... He NO longer is to answer...
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#1320683
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