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Most helpful review
1.0
Details
Spectrum is now 3 companies merging into 1, Spectrum-Time Warner Cable-Charter Communications. This has gone horribly wrong and this company has no business being in business. Huge problems: 1. Lies to customers to get their business, making promises they can't keep...
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41 comments
Anonymous
#1800972

Leave all the cable companies and get Netflix and Hulu, thats what I did! Spectrum kept raising their prices, taking channels away AND, then they want to charge you to come to your home to fix their bad equipment and connections!

Hey Spectrum, thats like going to a restaurant, having to bring your own food and cook it yourself before paying them to be there!

Their customer service is absolutely awful, they need to learn that customers have a choice! Not giving them my money anymore and it feels great!

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Review
#1488546 Review #1488546 is a subjective opinion of poster.
Service
Spectrum Tv Package
Reason of review
Bad quality
Loss
$4000
2.0
Details
I got service back when it was Time Warner with a bundle (tc, internet and phone) for about 130.00 monthly....then it went to 160.00, next came 193.00 and for Jan 2020 the new bill was $225.00. Well I did not even waste any of my time trying to work with the...
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Review
#1764821 Review #1764821 is a subjective opinion of poster.
Service
Spectrum Bundle
Reason of review
Pricing issue
Loss
$58
Preferred solution
Rescind the bill for $58.00 for services not rendered.
Tags
  • Over Billing Year After Year
  • Solutions Department Nonexistent

Bad customer service

1.0
Details
Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call back in a couple of days. No call back. About to be done with Spectrum. Completely inept from the get go.
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Review
#1764125 Review #1764125 is a subjective opinion of poster.
Service
Spectrum Customer Care

Not reliable for internet

1.9
Details
I keep losing access throughout the day and evening, it's worse if the weather is bad; like windy, raining, or snowing. The first time they came out they replaced the modem. The second, third and fourth times they came out they said the problem was outside and would have to have their crews come out and fix the lines, for my entire street. They promised I wouldn't lose access again. Two weeks later, and it's happening again. I was not charged for the repairs they did for any of the times they came out, but it's so annoying when it keeps happening. This is the worst service I've ever had and I wouldn't recommend it. Do your research before you decide on a company. I only have internet. Not a TV watcher.
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Review
#1762973 Review #1762973 is a subjective opinion of poster.

Do not be fulled by apple TV sales is pushing on new customers

1.0
Details
when we signed up for services the apple tv the sales rep pushed on me was the most slow and trouble to navigate from one channel to the next. I spoke to a rep about these boxes and was told to return them. After 2 months, I was sent 3 boxes from apple that were returned. Now Spectrum is charging these boxes and charging me monthly for something I am not even using. They instead told me to sell the apple tv boxes to someone else. They lie to customers and are not standing behind the products they are sending to customers.
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Review
#1762847 Review #1762847 is a subjective opinion of poster.
Service
Spectrum Installation
Cons
  • Horrible service & lies to customer about services
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
Tags
  • Rip Off

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Better off going with thunder tv

Update by user 2 days ago

lowered my bill

Original review posted by user Jan 15

The last two months my bill has gone up $30.00. This is why people are leaving this company. When you are on a fixed income you can't afford their prices.
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Review
#1762372 Review #1762372 is a subjective opinion of poster.
Service
Spectrum Tv Service
Pros
  • Thier price
Cons
  • Cost
  • Go up every month
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Poor Customer Service And Intern

Do not get service

1.1
Details
We live in a good community and every time the weather is bad and sometimes nothing is wrong we lose service with no credit to account. Had happen three time in the previous year/this year.
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Review
#1761423 Review #1761423 is a subjective opinion of poster.
Service
Spectrum Tv Service
Reason of review
Cable keep going out when our bill is paid
Preferred solution
Deliver product or service ordered
Tags
  • Spectrum Sucks

Aviod this Company until they majorly overhaul the company top to bottom

1.2
Details
Rude Customer Service, No one can give you the same answer to the same question, constant run around when you have an issue. Company does not value long time existing customers, in fact they penalized with high cost for same services.
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Review
#1761317 Review #1761317 is a subjective opinion of poster.
Cons
  • Lots and lots
  • No customer loyalty
  • Services lack of customer concerns attitude
Reason of review
Poor customer service
Preferred solution
Company Wide Training, Treat and charge the same price to all customers.
Tags
  • Imcompetence

Don't do business with spectrum

1.0
Details
Scammers. Sent me two apple tv boxes, opened one, didn't work. Even one of the spectrum techs couldn't make it work. Called spectrum, would not allow me to send back unopened box. Waited two weeks for return label. Time expired to ship back. Evil people.
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Review
#1757078 Review #1757078 is a subjective opinion of poster.
Product
Apple Streaming Media Box

Avoid

I was planning to rent an apartment in Ohio, and asked for Spectrum service starting on 10/22/19. The agent agreed to this but sent equipment immediately (10/19) regardless. My moving plans changed, and the equipment sat in the apartment office. FedEx agreed to return it at my multiple requests, but didn't do so, possibly being in collusion with Spectrum to maximize contract revenues. I paid a courier to return the unopened equipment. Now (1/20) I am getting collection calls for a full month's service on an account that was never used.
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Review
#1756467 Review #1756467 is a subjective opinion of poster.

Contact Spectrum Customer Service

Website:
Mailing Address:
6845 E US Hwy 36 suite 500
Avon, Indiana 46123
United States
Phone:
(855) 757-7328
All Spectrum Contacts

Spectrum Products and Services Reviews

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Latest Question

Spectrum Questions

DONT BUY SPECTRUM MOBILE..

I switched by mobile service from T-Mobile to spectrum mobile. I decided that it did not work foe me , so I returned the phones within their guide lines. I returned the phones in the original pkg. using their RMA label. 2 weeks later I get one of the phones back and they are charging me for a phone that I used for 4 days. I've been with them for almost 30 years, can you believe these people.
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Review
#1756379 Review #1756379 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund