Spectrum
Spectrum Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spectrum has a 1.9 star rating from 1673 customer reviews; consumers are mostly dissatisfied. 43% would likely recommend. Reviews cite high price levels, problems with discounts, refunds and cancellation policy, and a heavily unfavorable rating distribution.
Key Takeaways for Future Customers
- Recent Spectrum reviews report frequent outages and spotty internet; verify reliability in your area.
- Confirm billing, discount, and refund terms before you subscribe to avoid unexpected charges.
- Be prepared for long waits to reach a live representative; consider alternatives if uninterrupted service is critical.
Negative Feedback / Risk Areas
- Poor customer service and difficulty reaching support.
- Billing disputes, unauthorized charges, and slow refunds.
- Recurring outages, faulty equipment, and missed technician appointments.
Positive Feedback
Some customers note fast internet when working and praise individual representatives and technicians who resolved issues quickly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spectrum has a 1.9 star rating from 1673 customer reviews; consumers are mostly dissatisfied. 43% would likely recommend. Reviews cite high price levels, problems with discounts, refunds and cancellation policy, and a heavily unfavorable rating distribution.
Key Takeaways for Future Customers
- Recent Spectrum reviews report frequent outages and spotty internet; verify reliability in your area.
- Confirm billing, discount, and refund terms before you subscribe to avoid unexpected charges.
- Be prepared for long waits to reach a live representative; consider alternatives if uninterrupted service is critical.
Negative Feedback / Risk Areas
- Poor customer service and difficulty reaching support.
- Billing disputes, unauthorized charges, and slow refunds.
- Recurring outages, faulty equipment, and missed technician appointments.
Positive Feedback
Some customers note fast internet when working and praise individual representatives and technicians who resolved issues quickly.
Media from reviews
Spectrum Collective Complaints
Cantonment, Florida
Just bought new iphone-TURN it back on
turn my phone BACK ON *** I called with questions about my ne iphone PURCASED FROM YOU and in the middle of the conversation off it went YESTERDAY
User's recommendation: NEVER CALL THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, Tennessee
Outage
The cable and the TV were out. Since you did what you did, they're back on, but there are patterns on the screen now.
- Not happy
Strongsville, Ohio
Technicians scheduled to repair my cable between 1:00 no-show no call the Robo phone said they would arrive in five minutes. It’s been almost 10 minutes. Still no-show no call. This is disappointing.
My down wire repair was scheduled from between 1 oclock and 2 oclock today and no one has shown up yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Service was interrupted
- Two nights in a row with service interruptions affecting streaming and phones.
- Requests explanation and a bill discount due to outages.
So this is the second night in a row services were interrupted and we were not able to do anything streaming wise, or our phones for two hours yesterday and tonight again services got interrupted! So annoying, whats the reasoning and I feel we are entitled to a discount on our bill for disruptions out of our hands two nights in a row!
- We keep losing service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monroe, North Carolina
[PERSON_NAME] -- Spectrum Customer Service Representative
- Broadband facts about my service were incorrect; the representative stayed calm, professional, and the issue was resolved.
I had a problem with [PERSON_NAME]'s Broadband Facts that were completely wrong and did not pertain to my service at all and I was very upset and kind of irate. So I called on Monday, June 1, 2026 and had the pleasure of speaking with a Customer Service Representative by the name of [PERSON_NAME].
I had an attitude by the time [PERSON_NAME] came on the line and I immediately expressed that to him. As he engaged in the conversation with me, it seemed to me as if everything that he said was wrong and I expressed that to him in a very dissatisfied, not so nice way -- I was pissed off, but [PERSON_NAME] remained calm, professional and very courteous. I continued to go in on him, but he continued his immaculate Customer Service until we got to the bottom of what the issue was. After the issue was resolved, I strongly apologized to [PERSON_NAME] and we both laughed.
I told him what a good job he had done dealing with me and that I needed to do a review on his skillful, patient competency. I really wished that I could have spoken to his immediate supervisor to inform them of what a wonderful job he had done.
Could someone please contact me regarding this matter? He is certainly worthy to be praised!
[PERSON_NAME] Driver
[STREET_ADDRESS]
Account # [CREDIT_CARD_DATA][US_DRIVERS_LICENSE_NUMBER]
[PHONE_NUMBER]
[EMAIL_ADDRESS]
- Fernando did an amazing job
- Spectrum pricing
User's recommendation: SPECTRUM CUSTOMER SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
Spectrum Internet is the worst. Horrible spotty intermittent service with buffering.
If I have Sirius radio playing and then watch a video bat the same time Sirius cuts off. Then they try and tell me it is my equipment. I just swapped over from frontier and I have my own routers and never had any issues before with my stuff so that tells me it is their side. They said if they don't find a problem they may charge me for a service call.
This is the same thing that happened when I had them before.
The only reason I tried again was the sales rep said my area was swapped over to fiber network and even gave me a date when they did it. There is a law called bait and switch and they are ripping people off
- Low entry price
- You get what you pay for
Preferred solution: Good service
User's recommendation: I don't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maineville, Ohio
You asked
They did not help, and the phone went silent. I hung up and changed the battery in the remote that I had for a week.
- Cheaper packages
- Romot is not the best to work at what its should do takes to long to load and freezes to much
User's recommendation: Reading of what's there to help is not always right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem was handled
Difficult to reach a real person but once I did she was great! It was [PERSON_NAME] in [GEOGRAPHIC_DATA] and she deserves a shout-out!! I'm not too tech savvy and older but she took time with me and was wonderful!!
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Verified Reviewer |
Cincinnati, Ohio
Not a fan
Always a problem with or about something and why would someone need to have 100 characters for a comment
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Verified Reviewer |
Akron, Ohio
Volume doesn't work and they didn't resolve the issue
I don't feel like that they understood my situation talk to a live person and I still cannot change the volume
User's recommendation: Talk to a live person
Rochester, New York
***
I couldnt get any help in trying to access email: rochester.rr.com. It said that I need a password and a username of which I do not have.
User's recommendation: Try another provider
Powell, Ohio
Constant internet service interruptions
Can't talk to anyone.
Keep hanging up on me.
Need internet for work.
Being forced to change service.
Very frustrating and disappointing.
[PERSON_NAME]
User's recommendation: Don’t sign up for Verizon Internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisloyal service
Refuse to refund my money for unauthorized charges. I was told one price about the optional Protection Plan.
I picked the 7.00 plan for two iPhone 14 but was charged the 12.00 Protection Plan without my authorization.
Then they tell me I should have review my Spectrum online account. The point is, I didn't consent to the plan they charged me!!
User's recommendation: Don't choose Spectrum for services, we can do better with other internet or phone services
Winter Haven, Florida
Anchorwoman [PERSON_NAME]
- A staff member wore a revealing dress exposing a pregnant belly; it was disturbing.
- Calls to the Newsroom were hung up; Spectrum's response felt curt.
P,ease do NOT show a FULL view of [PERSON_NAME]. Her clothing in a very tight [PERSON_NAME] dress exposing her very pregnant belly is disturbing, disgusting and very disrespectful.
NOT everyone in [GEOGRAPHIC_DATA] wants to see it.
When I finally got through to the Newsroom, a womans hung up on me 2x when I tried to relay my concerns. The 3rd time after 5+ rings, she said, lady you need to stop calling here and then I hung up on her. Congratulations Spectrum, for allowing this type of behavior from your employees. This is my 2nd complaint.
YOU watch her and see what you think. What happened to considering your audience?
User's recommendation: Remove her…PERMANENTLY!
Greenville, South Carolina
You suck spectrum. Close all my accounts.
Billing. Stop taking money from my bank account.
I do not give you the right to remove fund from my banking account unless I tell you to every single time.
Close my account please . not giving you nothing else.
- You suck
Preferred solution: Full refund
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallassee, Alabama
Resolved: Please use frustrated consumer rather than pissed!
When I connect with a human 10 star!
Your representative got me a tech the next day.
The tech was polite and knowledgeable.
Otherwise Im satisfied.
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Use your remote to change the channel.
And stop harassing the TV station.