Spectrum Reviews

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1) PROBLEM LOST MY NUMBER FOR 10 DAYS HAD TOLD US WE HAD TO GET NEW NUMBER. HAVE HAD SAME NUMBER FOR 12 YEARS. A NUMBER THAT WAS ON 10 TRUCKS 2000 NO PARKING SIGNS INTERNET ALL OVER. THEY SAID THERE WAS NOTHING THEY COULD DO. THIS FINALLY WAS RESOLVED AFTER A GIRL AT...
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6 comments
#2048839

WTF is a FACAITY?

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Featured
ID
#2197196 Review #2197196 is a subjective opinion of poster.
Service
Spectrum Mobile Phone Service
Cons
  • Multule problems
  • Poor overall service
Loss
$3500
Preferred solution
Let the company propose a solution
Most helpful review
Spectrum is now 3 companies merging into 1, Spectrum-Time Warner Cable-Charter Communications. This has gone horribly wrong and this company has no business being in business. Huge problems: 1. Lies to customers to get their business, making promises they can't keep...
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77 comments
#2037627

Any REAL complaints ?

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ID
#1488546 Review #1488546 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Spectrum Tv Package
Reason of review
Bad quality
Loss
$4000

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

For my Bill

We appreciate y'all turning it on but y'all r going to turn in it off on October 31st when u know d*mn well we don't get paid till the 1st...u will get your $ so I hope the y'all will leave it on... Thank You So Much For Helping Us Out I Hope Y'all Will Leave It On

User's recommendation: Spectrum Is Ok But .....yea ect......

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ID
#3004339 Review #3004339 is a subjective opinion of poster.
Location
Oneonta Town, New York
Pros
  • Works good
Preferred solution
To Keep My Service On October 31st 2021
New Reviewer

Payment

just wanted to know when is my due date and how much is my balance. And if I can set a security block on my services. I believe that i'M BEING Hacked
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ID
#3001220 Review #3001220 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Problems w unavailable channels

Many channels are listing as unavailable today even on demand.local and on demand..and others.51 118 and more
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ID
#3001057 Review #3001057 is a subjective opinion of poster.
Location
Columbus, Ohio

My last call didn’t complete as promised

I didnt get the order a placed a week ago but the customer service rep today took care of me he stayed on to make sure my order was completed

User's recommendation: Make sure the order is complete.

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ID
#3000899 Review #3000899 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Miss representation by your peopl

Two customer service reps came to my home and told me id get 6 months of internet free. After the 6 months id be paying A regular bill. I only have the Internet. No phone or. Tv. Just internet...im getting bills for a phone line and some other charges. Which i have not paid. They did not mention one word about any charges id be billed during my free 6 months. I want to remove myself from your internet services im very unhappy with your company Ill expect a quick response with a confirmation of some kind that ive been removed from your services
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ID
#2996905 Review #2996905 is a subjective opinion of poster.
Location
Redding, California
Preferred solution
Remove me from your services
New Reviewer

Terrible service with Spectrum - They lie directly to you on the phone

I was lied to multiple times on the phone regarding fixing my internet issue at home. I needed someone to come out and fix my service and Spectrum did everything in their power not to send someone out. They even on multiple occasions told me they were sending someone out when they new they were not. They lied and blamed the service not working on everything but them. Of course after weeks with no internet service working for me they finally sent someone out and fixed the problem which was on their end. If I had another service provider I would go with them. Anyone but Spectrum. They are terrible terrible terrible. I am a veteran and I feel like Spectrum does not care about anyone.

User's recommendation: Do not go with Spectrum - They are the worst and I can tell you first hand the horror stories.

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ID
#2996247 Review #2996247 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Tv does not work

Never got through to customer service rep. We had our vacation mode removed October 11. When we arrived here or tv does not work. Dont know how to fix it. Very upset!
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ID
#2994974 Review #2994974 is a subjective opinion of poster.
Location
Hilton Head Island, South Carolina
Preferred solution
Let the company propose a solution
New Reviewer

Trouble with remote

I am having trouble getting my remote to do my DVR it will not fast forward or stop programs or do anything it was a corrective signal sent to the box but nothing happened please call
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ID
#2994853 Review #2994853 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
My DVR repaired

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Internet keeps crashing

The internet keeps crashing this keeps happening almost every day this is ridiculous . Im not a very happy customer at all

User's recommendation: Not at this time.

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ID
#2994689 Review #2994689 is a subjective opinion of poster.
Pros
  • Havent found one yet
Preferred solution
Let the company propose a solution

Wifindown

I keep having problems with my wifi it's has been two times in the last 4 days it shuts down iam unhappy about iam disabled I don't get out every day I need to watch my shows help the problem please
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ID
#2994491 Review #2994491 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Charging me for services I'm not using

This he is one of the worst companies I have ever dealt with I get three months of service and I'm getting charged $108 for services I not using they charging me from today's date chill November 14th and I have returned their equipment in never again will Spectrum/time Warner see me our deal with me anymore....period

User's recommendation: They are high price, and the internet is wick.

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ID
#2994452 Review #2994452 is a subjective opinion of poster.
Location
Detroit, Michigan

No sound on tv

i replaced the cable box and was given a dvr instead. it would not connect. customer service told me to return the new box for an "exact replacement" of what i had delivered the day before. the wait time at the west bend location was over an hour. i was then given the box they had on hand. i was told it may oe may not work, that they were not a charter provider and that i would have to go to one of 2 different locations to seek different equipment if this box didn't work. those locations are over an hour away , one way from me. well the new box worked. but turns out it is a dvr not just a box. i suspect i will be chaged 11.99 additional for this box ...it is not what i want.
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ID
#2994081 Review #2994081 is a subjective opinion of poster.
Location
Mequon, Wisconsin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The phone person was terrific

The guy who came to the appointment may have rung the bell to our house. Not sure, but the bell may not have worked and he left without calling and may have just rescheduled our appointment without ever contacting me. I had my phone with me at all times.
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ID
#2994045 Review #2994045 is a subjective opinion of poster.
Location
The Bronx, New York

Charging too much

I have contacted Spectrum over 100 times, and they never give me adjustments. I wanted a itemized receipt to use for my job which i use for internet; they never sent itemized bill even after I've called numerous times and they said it's in the mail.
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ID
#2992648 Review #2992648 is a subjective opinion of poster.
Location
Inglewood, California

Equipment set up

Brand new equipment doesnt work. Spent two hours to set up new equipment and it did work after all. When called customer service they did even try to help

User's recommendation: No way.

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ID
#2991949 Review #2991949 is a subjective opinion of poster.
Location
Tomball, Texas

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