Latest review first
I was logging in to read my Spectrum e-mail and the screen froze. A border of wavy lines went around as I tried to shut down the laptop. Finally a message appeared saying my browser was unsupported IE11, but there is nothing online about that. I tried to connect the next day and the Spectrum website that appeared spelled my name wrong in the Welcome frame and had cartoonish/clip art looking images. There is a #2 in my extended URL. I tried to use the Spectrum pop-up to reset my modem and the Chat person kept asking for my name and address even though I was already logged in. I asked for a number to speak with a live person and I received +1-855-757-7328. This number shows as belonging to a company in Washington, DC. My Microsoft account was recently hacked and I have been trying to re-set everything. I actually call this number to verify it accuracy an the service representative answered the telephone with "Hello." I am at my wits end, my telephone Internet and TV are all with spectrum and they are the pits. Looking for people with similar experiences. Next stop, Hughes.net. https://mail2.spectrum.net/mail#email Message saying my site is "not secure," I am logged in! I used the security service offered by Spectrum including the Spambot. They need a secure way to communicate with Tech Support.Read more
I visited my local Spectrum in Georgetown, SC and my first visit was aweful the young lady at the front desk, I can't remember her name, but her cashier number is #20272636 and she is the first person you see when you walk in the door, she was so cold and unwelcoming, the first face you see should be a smiling one. I can't believe she still has a job with that attitude.
Georgetown, South Carolina
I didn't like
- Customer service from cashier 20272636 was horrible
Lies and Ripoffs
I signed up for internet and received a free week of cable. Spectrum has automatically bundled my plan without my consent and now I am stuck with it. I have tried on numerous occasions to change it only to be told we can't unbundle. This is totally ridiculous. I cannot wait till the end of the summer to cancel this. I hate spectrum.
We are so flustrated with the service from this outfit!!
15 years of this service and not a year without problems viewing programs with the monthly bill right on time. I believe they should be paying us now because it’s nothing to see 10or12 commercials in every break and still having problems viewing programs!! They should be (investigated) !!!!!!
We requested service to two television sets. We were told that we would only have one box and would have to buy a APPLE TV unit or the other one which we could move from one tv to another if we purchased a third set. This would be at a cost of $12.00 a month. The...Read more
Had Time Warner for years and overall had great service with them. Very few complaints. Since Spectrum(Charter) had taken over in NC, customer service is horrible. Had problems with email responses, got someone on phone in Phillippines who did not know where NC is. finally ask for someone in US, who just said there servers were slow, and nothing could be done. Had to also keeping rebooting cable box, and found out it was defective. they want you to bring it in, as they charge $49.95 for someone to come out and replace their bad equipment. finally agreed to have one shipped to me, but it is a pain for customer to have to connect and ship old one back. Planning to change service soon.
I started my new service with spectrum and because I told the salesperson that I wanted a bill that was $129.00 or less he offered me this bill but include a apple box in it..I don't know anything about using this apple box and realized after we open it that we are...Read more
Bonn, North Rhine-Westphalia
- Thier price
I didn't like
- Thier policy and product
The new black strips appearing on the screen to explain speech or sounds is distracting and needed. Get rid of it!!!
I hate Spectrum in general. There's too much advertising and sports channels.
We had an outage that last all afternoon, and i would not recommend them.
The ultimate corporate Bully The ultimate corporate Bully! Spectrum/Charter/Time Warner, whatever you want to call them, I call them greedy inflexible corporate bullies. They think their you know what don't stink, they constantly run misleading promotions only to be...Read more
They drop channels from packages and don't tell consumers, customer service is garbage and since they went completely digital people have TV's that no longer work. They ruined Brighthouse. They should be ashamed of how they treat people.
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