I had been a customer of TWC since 2000. I stayed through the change (telephone, internet, cable with one premium channel HBO) when TWC was taken over by Spectrum.
When my service changed, they added Epix and raise the rate. Even though I didn’t want Epix initial, I stayed. Over the last three years my rate has continued to climb. This month it was over $190.
When I went to cancel HBO and Epix, in order to bring down the monthly rate, and maintain my basic service, I was told that even if I dropped the two premium channels, my monthly rate would not drop. The reason, I was told was because I was an Old Time Warner Customer, my monthly fee would not decrease. Yet, if I were a New customer, my rate for the same service would be $119/Mo in the triple Silver play plan. Because I am an old customer, this price is NOT available to me.
In my option, this is not a sound business model.
I have canceled all of my Cable TV services and will be shopping around for other services. When TWC began offering Telephone services, I switch over from Verizon; now I may be switching ALL of my services over to Fios, contracts or no contracts.
Product or Service Mentioned: Spectrum Tv Package.
Reason of review: Pricing issue.