Spectrum Phone Numbers and Emails

Toll-Free Number:

  • (855) 757-7328

Customer Service:

  • (877) 424-9246
    Business Customers
  • (866) 785-5681
    Carrier Clients
  • (855) 293-7415
    Existing Customers
  • (808) 643-8510
    Hawaii Clients
  • (855) 363-4906
    Moving
  • (866) 271-7664
    New Customers
  • (855) 657-7328
    Residential customers
  • (888) 812-2591
    Spectrum Enterprise
  • (833) 224-6603
    Spectrum Mobile
  • (704) 731-3001
    Spectrum Mobile
  • (833) 267-6094
    Spectrum TV Services
  • (203) 905-7801
  • (800) 892-4357
  • (888) 406-7063
  • (877) 673-0115
  • (888) 369-2408

Accessibility Solutions:

  • (844) 762-1301

Sales:

  • (866) 850-5136
    Spectrum Enterprise
  • (855) 243-8892
  • (855) 892-2072

Sales/ Reservations:

  • (855) 366-7132

Technical Support:

  • (833) 780-1880
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Spectrum Contact Information

Spectrum Website:

Spectrum Help Center:

Corporate Office Address:

Charter Communications, Inc.
400 Atlantic Street, 9th Floor
Stamford, Connecticut 06901
United States

Other Info (opening hours):

Mailing Address:

2 Digital Place

Simpsonville, SC 29681


Other Locations:

8060 Park Lane

Suite 120

Dallas, TX 75231


11255 Garland Road

Ste 410

Dallas, TX 75218


3450 Bainbridge Drive

Suite 590

Dallas, TX 75237


Fax:

+1 (864) 297 2236

Spectrum Customer Service Reviews

1.8 / 5
Poor
Brenda T Aqf
Router set up
4.6

Super friendly and helpful customer service - representative assisted me with router setup and emailed instructions to use if we have a power failure.

Nasby M
Totally dissatisfied frustrated

Totally dissatisfied Duke power was doing some work hit the line I have to go several days with no Internet no TVs before someone can get out here to fix the problem this is totally poor customer...

Summary of Spectrum Customer Service Calls

42.2K TOTAL
CALLS
07:50 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Spectrum Customer Service?

Payments and Charges Question:

  • “Pay bill”
  • “Cable bill”
  • “Payment”

Product/ Service Question:

  • “Wifi not working”
  • “My remotes are not working”
  • “Internet notnworking”

Staff Question:

  • “No service”
  • “Set up my service”
  • “Phone service not working”

Activation/ Cancellation Question:

  • “Because you sent me an email stating that I activated the 913 phone number that is false I did no such thing”
  • “Activate internet equipment”
  • “Cancellation”

Request for Information Question:

  • “Because I'm. Customer with a question”
  • “How to stream”
  • “Ask about returns”

Account Question:

  • “Trying to log into account”
  • “Road runner email account”
  • “I try to sign in spectrum app”

Return/ Replace Question:

  • “Need a new replacement Modem which I never received”
  • “Replacement phone”
  • “Return an old box”

Shipping and Delivery Question:

  • “I had something delivered to my door”
  • “My newvbox never cameband its been 3 weeks”
  • “To get a tracking number for my equipment”

Cards Question:

  • “Need to change credit card”
  • “New credit card for payment”
  • “To Change my bank card for auto payment”

Refund Question:

  • “My refund”
  • “Refund”
  • “Want a refund for my services”

Website/ Application Question:

  • “App”
  • “My application for the ACP,”
  • “App issues”

Employment Question:

  • “This is ridiculous I already explain to you guys that you guys got me Lose my job few months When yiu guys decided to turn off wife And I'm Suppose to work at home now Thisnisnthe 2 nd job I'm losing because of you turning on off WiFi this is 3rd in”
  • “Internet keeps dropping negative effect on my job now!”
  • “Pay off cell phone.”

Other Question:

  • “Internet:Offline”
  • “Set up internet today”
  • “Tv”

About

Spectrum Terms of Service
To read more: https://www.spectrum.com/policies/terms-of-service
Spectrum Privacy Policy
To read more: https://www.spectrum.com/policies/your-privacy-rights
Spectrum Pros and Cons

Pros: No pros, No pros as far i can tell, Internet, Fast internet, All cons and no pros expensive and spotty service

Cons: Poor customer service, Waste of time spent trying to resolve issues, Poor quality, That im getting ripped off paying for service that i cannot get, Service

Related Companies

Charter Communications, Time Warner Cable, Bright House Networks, Roadrunner, Spectrum News

Spectrum reviews and complaints

Spectrum is ranked 289 out of 1597 in Telecommunications category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

Compare Spectrum To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ATT
ATT
6972 reviews
1.6
DIRECTV
13705 reviews
1.7
Frontier Communications
3331 reviews
1.3
Write a review
Do you have something to say about Spectrum? What happened? What can we help you with?
Submit review Don't show this popup