Contact Spectrum Customer Service
Spectrum Phone Numbers and Emails
Toll-Free Number:
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(855) 757-7328
Customer Service:
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(877) 424-9246Business Customers
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(866) 785-5681Carrier Clients
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(855) 293-7415Existing Customers
How to Contact Spectrum Customer Service?
Most Popular Number:
| Total calls: 43 930 | Issues resolved: 2 335 | Last call: May 20, 2025 |
Spectrum Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Spectrum Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Spectrum is 8557577328. 61% of consumers used this number to address their issues and concerns. Meanwhile, 96% of users reported contacting a real person successfully by dialing the phone number 8447621301.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Spectrum may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Spectrum Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Spectrum is 8557577328. 61% of consumers used this number to address their issues and concerns. Meanwhile, 96% of users reported contacting a real person successfully by dialing the phone number 8447621301.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Spectrum may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Spectrum mainly because of product/ service, staff, payments and charges.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Spectrum Website:
Spectrum Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
2 Digital Place
Simpsonville, SC 29681
Other Locations:
8060 Park Lane
Suite 120
Dallas, TX 75231
11255 Garland Road
Ste 410
Dallas, TX 75218
3450 Bainbridge Drive
Suite 590
Dallas, TX 75237
Fax:
Spectrum Customer Service Reviews
Ive been a customer for years and their poor customer service is making me change phone lines. They pass me off to a different department when all Im trying to do is transfer one number to another spectrum account and still after months of time and hours on the phone with them they still havent fixed the issue.
We are always told its someone elses fault or its our fault.
Ive spoken to two members (the third one refused to talk to me) of leadership and they all give different information that still doesnt fix our issue. On top of it all, my account has been hacked twice now for over 1000 dollars and I have yet to receive a refund.
Had to reset internet . I didnt speak to a representative but the problem was fixed. Very pleased with the outcome
I paid cash for my internet in person and was not credited. It has been years.
At another point, a customer service rep got angry because I requested a credit and then someone at the company slowed my internet to 10 Mbps while I was paying for 100 Mbps! I only found out when my smart tv was unable to connect. Only after I called the President could I get some assistance about that.
The latest act was that they raised my rate by $20 dollars. Terrible!
How Good is Spectrum's Customer Service?
Summary of Spectrum Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Spectrum?
Product/ Service Question:
- “Cable Is Not Working”
- “Cable not working”
- “Modum quiet working on my phone”
Payments and Charges Question:
- “Billing”
- “I am in Dubai and do not want you to charge me $10/day while here. I did not tell you to do this. Please stop!”
- “Bill payment”
Staff Question:
- “Service outage”
- “New service adress”
- “Bad phone service”
Request for Information Question:
- “Enquiry about my mri report”
- “I'm moving to Buffalo NY and I need to know what to do with the boxes”
- “Can I speak to a live person”
Activation/ Cancellation Question:
- “Cancel Service”
- “Cancel services”
- Cancel mobile servvice
Account Question:
- “Check balance”
- “Unlock my device”
- “Log in problem”
Return/ Replace Question:
- “Trying to change my password without any luck”
- “To change withdrawal date”
- “Change payment method”
Shipping and Delivery Question:
- “TV picture not coming in,”
- “I can't get the voice on fox business channel”
- “Still waiting for my package 4 days know”
Website/ Application Question:
- “New cable box installed”
- “Installation”
- “New install”
Cards Question:
- “Sim card”
- “Change credit card for payment”
- “Sim card issues”
Refund Question:
- “Refund and account adjustment”
- “Refund”
- “I am waiting on a refund from a overpayment”
Employment Question:
- “Need for job”
- “Complain, employers”
- “Want to pay off phone and shut it off”
Other Question:
- “Teléfono se rompio”
- “Cobro no autorizado”
- “Can't get any channels”
Compare Spectrum Customer Service To
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