5413 E State Road 64, Bradenton, FL 34208
Not resolved

I phoned Spectrum to have my monthly bill reduced (they continually and gradually hike the price up and you have to call to have it reduced -Have done this over a period of years). I had just lost my Husband the month before and was preparing to put my house on the market.

Spectrum's customer service rep. stated that they would lock in a the lower rate to where it was before and said she had to read a statement to me. I listened and listened and probably stopped listening and then said "sure".

Two months later I phoned Spectrum to close my account. They informed me that I was tied into a 5 year $6,000 contract!!!! I said that I had never had a contract with Spectrum in the many years I had been a customer. They said "Oh yes, you do, you agreed verbally and we have it on tape". "If you want a copy, we need a supoena to do so". I must have spoken to a minimum of 5 people (managers?) in Customer service and they all read from the same script. They have violated or at least skirted the edge of consumer protection laws. They still insist I owe 75% of the contract that I was to have supposedly "agreed to".

I will spread this incident everywhere I can. They like to pull "fast one's".

They are deplorable.

Product or Service Mentioned: Spectrum Customer Care.

Reason of review: Poor customer service.

Spectrum Cons: How dishonest the customer service rep was.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Spectrum Reviews

  1. 221 reviews
  2. 72 reviews
  3. 18 reviews
  4. 4 reviews
  5. 5 reviews
Spectrum reviews