Filter by rating :
filters

Rollover line not working

5.0
Details
Deleted the Rollover line and activated call waiting
View full review
Review
#1755257 Review #1755257 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
Line fell into road, pulled out possibly by passing cement truck. Ripped the line off the pole and our service pole as well. No light on the pole so you can't see it so I hope no one gets hurt, the other end is laying across several roofs. Reported it, told it would be...
View full review
1 comment
Anonymous
#1801427

scam internet company, prices went up 15$ every year without notice us for the billing, 10 charge for wifi service that they just make it up. don't ever use spectrum internet period. 75$ for internet service only.

Review
#1754682 Review #1754682 is a subjective opinion of poster.
Service
Spectrum Internet Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beware when cancelling internet/cable services

1.8
Details
I cancelled Spectrum and returned equipment on 8/13/19. I was on auto pay. My credit card was billed in Sept, Oct, Nov and Dec before I noticed it. When I called, they said they would issue a credit, but the credit was for only 1 month. It took several days to clear up the bill, and I was finally given the credit for the other months. HOWEVER, if you return your equipment, do it at the end of your billing period. My period was 8/4/19 to 9/3/19. I only used their service/equipment for 9 days, but had to pay for the others. THEY DO NOT PRO-RATE THEIR SERVICE. My bill was $195/month (which is why I dropped them), and pro-rated would have been only $58 or so. Don't change service until the end of your billing cycle.
View full review
1 comment
Anonymous
#1800968

Same thing happened to me! They are the worst and when I cancelled only part of my service they said I still have to pay for the full month because it was after a bill was generated...what??

Review
#1754303 Review #1754303 is a subjective opinion of poster.
Cons
  • Spent about 3 hours on the phone to resolve bill
Reason of review
Return, Exchange or Cancellation Policy
Loss
$135

Horrible customer service

I switched to Spetrum from Fios because I can save money. It has been a horrible and frustrating experience. We got the tv and internet working after several appointments and three different technicians. My phone has not been switched over. It has been almost three weeks!!meantime I am paying Verizon so that my phone doesnt get disconnected.I have been calling almost everyday and spending on average an hour or more. And get no where. They switch me around and say we will call you back in an hour . Nobody calls back. At this point I dont know what to do.There are a bunch of liars and incompetent people working there.
View full review
1 comment
Machele
#1800223

Cut your loss and stick with what you have. It appears Spectrum in your area is not going to cut it.

Review
#1752979 Review #1752979 is a subjective opinion of poster.
Service
Spectrum Customer Care
Pros
  • Thier price
Cons
  • Lied
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Disgusted Consumer

No internet and service

I have been paying for Turbo internet for years and just found out that the box I have is not capable for Turbo. You sent me a new box but I would like a refund for these past years that I have been paying for something I haven't been receiving.
View full review
Review
#1752780 Review #1752780 is a subjective opinion of poster.
Service
Spectrum Internet Service

Good luck getting assistances from a person

1.0
Details
My bill was raised by $ 20.00 in three months. I attempted to call and speak to someone regarding this but was on hold for way too long. I tried to use the promotion advertised on the web site but I received a feed back saying: this address has a preexistent condition. What is this?
View full review
1 comment
Anonymous
#1806273

Exact thing happen to me; wish there was a way we could speak to Corporate regarding this behavior.

Review
#1752371 Review #1752371 is a subjective opinion of poster.
Pros
  • Cost
Reason of review
Pricing issue
Preferred solution
Price reduction

Don’t use them

1.0
Details
Don’t use them - Spectrum review
I have not had internet access for 6 weeks. I have someone from spectrum telling me they can’t run a diagnostic from their office to verify my IT doesn’t work. I have to take time off from work so someone can come to my home to check it out in order to get a credit on my bill. I was on the for an hour and a half to get the appt set up.
View full review
Review
#1751391 Review #1751391 is a subjective opinion of poster.
Service
Spectrum Internet Service
Cons
  • Got transferred to 4 different departments
  • Spent an hour and a half on the phone with no resolution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do what is Right

Went to the Rockingham NC office to pay my bill before Christmas. We asked the Lady why our bill had gone up,she said it was something to do with our internet was her answer. We told her we wanted to turn in two of our cable boxes so our bill would be less since we don't use them. Your sales person told us it would cause our bill to increase,by turning in the cable boxes. We asked lots of questions never got a honest answer. The reason we went to the office was for help did not get any help.I mostly pay my bill by mail because of the customer relations at this office. My receipt # 119121800100001 check behind your employees. TY HS
View full review
Review
#1751212 Review #1751212 is a subjective opinion of poster.
Service
Spectrum Customer Care
Reason of review
Poor customer service

They are a waste of time and money!

I had my horrible experience in which started this morning, as I was getting ready to pay my bill. They kept saying that I had a past due balance(I always pay the bills on time). I'm fed up with them! I can't afford them nickel and dime me to much! Then I tried to call to cancel my service, they talked me into getting their mobile service (we already have a cell phone provider) Is there a way I can cancel the service without all the loop holes to go through?
View full review
Review
#1750874 Review #1750874 is a subjective opinion of poster.
Service
Spectrum Bundle
Reason of review
Poor customer service
Preferred solution
A refund and cancel my service
1.3
Details
First, I called the customer service to add TV. The CS said that I would not be charged as long as I did not activate the tv by connecting the equipment. We changed our mind and told them to cancel tv service. They charged us for the service we never used. I called the...
View full review
Review
#1750580 Review #1750580 is a subjective opinion of poster.