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DO NOT SWITCH OVER TO SPECTRUM IF YOU ARE UNDER THE TWC GRANDFATHER UMBRELLA. Here's why: You will loose over 50% of the channels you get now under the TWC GRANDFATHER umbrella. DONT DO IT! SPECTRUM offers 3 packages. Each pkg has a different lineup of channels; Here's...
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Morehead, North Carolina
#1500410
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Cost my business over $2000.00

Beware of their door-to-door sales people! PROMISED - easy conversion, no out of pocket costs, current equipment would work, we would have all the services/features we currently had, all cancellation fees would be covered, current provider would be turned off, and we would have faster speed. The only thing that ended up being the truth was the faster speed. It has cost us over $2000 and we have 1phone line less with no call forwarding and they did not cover our contract fees in full. After 2 months of trying to get help from the salesman, local Spectrum store, and the toll free customer support I've yet to receive a return call from any person or manager nor has my issue even come close to being resolved.
#1499663
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Channel outage tnt

I thought I would be able to watch the Ohio State Game which aired on the TNT NETWORK....however, when I turned to the station it was blacked out...I called Spectrum and we did some trouble shooting etc., and nothing fixed the problem.... They eluded to it being a network issue something about the feed or what have you....I am truly outraged by this...no one could give me the why of this situation occurring and even a time frame as to the fix of this outage... You pay all this money for cable and the internet and this happens and no one can fix the problem...I also have in my home DIRECT TV....this was not an issue with their service...I want some answers and most importantly the TRUTH!!! Very upset!!!
#1499395
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All promos a bait and switch

Spectrum - All promos a bait and switch
Spectrum is running a Basic special for $89+. By the time the extras are added ,the bill is $132! And keep in mind,this is only for 1 year , then the increase will be added and the total will amount to approx.$170! For “basic “ service? Buyer Beware!
1.6
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Township 14 Pineville, North Carolina
#1499144
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Cable

I ALWAYS have to watch my shows I miss on demand because I work nights I had made several calls to them about updating there system and there excuse is they have no control over that .I pay 153.00 a month which is not worth my money but we have no choice who we can chose .if anyone is having trouble report them to the FCC .that's what I did .we will get answers . Angry
#1498959
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Since Thrusday waiting for cable box replacement. Given appointment for Friday between 4:00PM and 5:00 PM. Called customer service around 5:30 PM for appointment status and was told appointment was still on. Received call from technician at 6:57 PM. He told me that he...
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#1498651
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Bad service

I feel spectrum should be paying me to keep there service terrible tv reception every 2seconds you lose the picture all you see is lines where the show is trying to come in. They are robbing people and should lower the price for bad service. Puco should step in and help
1.0
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#1498631
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Keeps getting worse

This isn't one specific complaint. There's for sure more than that. Let's start with the price consistently going up, even after they dropped a movie station from our package. Then we have the cable either scrambling or lately stations will just go blank in the middle of a show. Has happened on more than one occasion and station. There have been more problems, can't even tell you how many times we've had a service man here. I will finish with the time we had no service of any kind cable or internet for several days. We were told we would get credit for those days. Never happened. And I agree with others that loyal customers get nothing even after 30 years and paying on time every single month. Sad
2.3
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#1495590
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Not able to get their 60mb internet

Spectrum - Not able to get their 60mb internet
When i asked for internet i get we can’t reach you, well when i did a search for their coverage i find a completely different answer and screenshots to prove i am in the coverage zone which is in between somewhat more east from the middle of it and know what looks well internet able covered to me
1.6
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I liked
  • Cost
I didn't like
  • Lied to me about coverage
#1491336
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We have Spectrum Business Class for our office. The internet regularly goes out a couple of times a week for several hours of the day. The phone has also gone out a few times, but not nearly as routinely as the internet service. Phone calls to customer service yield no...
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#1490977
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