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The company's business is going down yet they are raising the prices, a sure sign of losing money. They want their existing customers to pay for the lost customers due to their incompetence. They wanted to charge me a 20% increase, LOL. I called to potentially upgrade...
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1.0
#1428296
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Spectrum in Hoover, Alabama - Worthless company

On the day they were supposed to come, we finally got someone to say we were next on the list. Needless to say, they never showed up. On day two we are now being told they will be there sometime between now and 9 tonight. Its 9 am on as Sunday. We feel like we are in the middle of the movie "the Cable Guy". This company is a joke.
#1425277
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Spectrum - Unaffordable pakages.

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way to many channels and are way out of my limited income range, I was looking into the package which has local channels and I pick 10 other, the price came out to be more than I could afford. If I can`t find an affordable package, I will have to look elsewhere or find another way, although I am very happy with Spectrum .I hope you can help, Thank you, Sid Williams
5.0
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Customer service
I liked
  • I have always liked spectrum
#1424894
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They have bad customer service all around. You go into the store and want to ask a question about services, BAD Attitude off the get go. It is hard to speak to someone with attitude. I was always told even if having a bad day, always smile and be pleasant with...
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1.1
I didn't like
  • See review
  • Services lack of customer concerns attitude
#1423669
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September 12, 2018 When I agreed to subscribe to the Advertised Internet, Cable & Voice all for $29.99 each around or on January 23, 2018 after seeing the constant advertisement; I spoke to a CS representative extensively as I am disabled, planning to return to the...
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1.0
#1422324
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Spectrum sucks more every day!

I pay a lot for the crummy phone service. They took down the best feature voice zone connect on pc screen and the price goes up monthly. Please people try to find another phone service. One that will give you what you need and stay the same every day..
1.0
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Diversity of Products or Services
Style and Design
Value for money
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Website
I liked
  • Voice zone caller id on pc option
#1421469
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I went to spectrum desk and asked why I cannot transfer my calls to my cell phone when I am away from my shop but no one knows anything, I was given this website to find the answer. I can,t belive they have people employed that are so ignorant about the product they...
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#1420440
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Buyout for AT&T spectrum lied, charlotte NC

spectrum cable they was suppose to pay off my AT&T bill $441.91 they lied to me, and I had to pay off my bill myself , so next time you here spectrum going to buyout your bill , run the other way, they lie to me im sure they will lie to you too , don't trust them at all . spectrum in charlotte nc, they will steal your money , L W Bullshit Dead
#1420066
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Sadly we have been Charter and now Spectrum customers for greater than 15 years -only because it is the company our town has chosen to contract with. My stories of poor service over the years are too numerous to list. Most recently am trying to resolve issue of...
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1.0
#1418668
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On 12/6/2018 i had received a call regarding my internet bill. I have had many financial issues going on, lost my job, illness etc. I have been a customer since 1991. Adrian from spectrum calls me about my acct and i told him about the situation, i also made a payment...
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ToweringSiberianHusky965
ToweringSiberianHusky965

Spectrum has terrible customer service.

1.0
#1417541
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