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1.6

Not only did they use the bait and switch tactic with me, but now I am having to battle the company to get my money back. When I called to order internet the sales person talked me into cable too.

What he failed to tell me was that it was streaming and that I needed certain streaming devices to operate their system, none of which I had. I called and cancelled the streaming, but then my internet went up by $30. I said that I was a new customer, at which time the cs rep told me I was a new customer 3 days ago. So I cancelled their service called another company and had the same speed internet for a fraction of the price within minutes.

Since Spectrum has a 30 day money back guarantee, I called and asked for my money back. They told me that as soon as the equipment (modem) was returned I would get my money back to the card I paid it on. I paid $101.68 and they sent a prepaid visa for $30. I called today and they have to put in a request for the rest of my money.

Had I not called, I never would have seen any of it, but I am not fond of being lied to again.

I would have preferred the money go back into my account the same day the equipment was returned. Their ship is sinking fast, I am just not going to go down with it.

Reason of review: Pricing issue.

Monetary Loss: $102.

Preferred solution: Full refund.

Spectrum Pros: Internet.

Spectrum Cons: Bad customer service, Being deceived, Not receiving my full refund, Price, Bait and switch tactics.

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