Spectrum
Reviews and Complaints
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Verified Reviewer | Murrieta, CaliforniaParents moved to assisted living tvs moved
I went and got my parents 2 new boxes at spectrum store went back plugged them in didnt work I called spectrum they told me they needed to come hook up !! Made appt waited all day no one shows up I thought !
They say 2 people came but The Linden wouldnt let installers in they wouldnt show vaccinated cards wouldnt be tested and just left ! The Linden uses Spectrum for its internet and all tvs! But wont come into the building !! Why would you have a facility for elderly and not have any vaccinated installers !
So still tvs not hooked up !
I realize its only tv but they are 90 yrs old !! Rediculous!
Preferred solution: 2 tvs hooked up for parents
User's recommendation: Elderly people should not get Spectrum they won’t get employees vaccinated to take care of there buildings
I want to cancel my trial membership.
User's recommendation: Never use this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpectrum app for wifi management is the worse cant even see any devices that are currently paused and been ongoing since march of 2022. want Child safety get a different provider.
Spectrum has not resolved the issues and has not made efforts to communicate about resolving the issues.
Technician came to the house and was not able to resolve the issues. Finding a different provider.
They are not concerned for our child safety. Finding a company that cares for our child safety.
- Good speed and reliable connection
- Customer service has no ability to resolve issues
- No customer loyalty
Preferred solution: Apology
User's recommendation: Do not use the spectrum app for wifi Control or to pause a device online it never works 100% its more like 3% of the time it works
Discount services
Preferred solution: Price reduction
Cable issue
Reprogram remote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaTo expensive all I have is internet and ten channels and I’m being charged 165 a month
User's recommendation: I don’t have one because it doesn’t make a difference
Change in bill
User's recommendation: Customer service people should be understanding in the future
It is becoming way too expensive for seniors on a fixed income. Discounts should be available to anyone drawing SSI.
User's recommendation: It never hurts to ask about price, plans offered & research other companies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel spectrum tv voice control
- Reliable service
- Unstable service during storms
Preferred solution: Self resovled!
Billing issue
User's recommendation: Never join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake George, New YorkWant other people to know about your service
User's recommendation: Not recommended
They cannot get my number recovered. It’s been 3weeks. I’ve asked 3-4 times for an update from the tier 4 person but no contact. I was told this situation would be a 3-5 day problem.
User's recommendation: Would not at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService outages
Preferred solution: Deliver product or service ordered
No internet
- Unreliability
Preferred solution: My internet back online
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