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Verified Reviewer
1.0
Details
This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they used to play all these commercials about how DirectTV was so unreliable but for some reason they are not playing those any longer. Could it be because...
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Review
#1723563 Review #1723563 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Poor customer service
  • Shady
  • Poor quality
Reason of review
This company is a scam... too many problems to list here
Loss
$1500
Preferred solution
Shut down the company
Tags
  • unreliable
  • Poor Service And Customer Care

Go elsewhere

2.2
Details
Prices increase every year often more often than that, even though you have received a guaranteed price. Same programming, same everything but cost. Every time they "update" system, the service is worse, and outages last much longer and are more frequent. Mine went up twice this year, the last $11.22 monthly, $134.64 annually. This may not seem a lot to some, but when you are on a fixed income, where your wage stays the same year after year, it is a lot. So going back to reading, and using wifi at library and other hot spots.
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1 comment
Verlyn D
#1790445

Isn't it just great to watch your rates go up, up and away while you get emails from Spectrum offering the same service to "new customers" at half the price you pay!!!! .....and of course try calling this company to lodge a complaint, you can't get thru without many hours of being on hold.....STAY AWAY!!!!!!

Review
#1720921 Review #1720921 is a subjective opinion of poster.
Service
Spectrum Bundle
Pros
  • Decent internet
  • De but very expensive
Cons
  • High price
Reason of review
Pricing issue
Loss
$135
Preferred solution
Let the company propose a solution

Stay away _ they lie, they destroyed my existing TV and would not come back to repair.

1.0
Details
You don't need the grief. They don't care.
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Review
#1718911 Review #1718911 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$99

SPECTRUM PHONE LINE WAS NOT REQUESTED - STOLEN MONEY BY SPECTRUM

I told the sale person that I didn't need a phone line and he/she stated the total amount. I was looking at tv an spectrum had a special for phone line and I called spectrum and he/she that I have a line already. I was very upset because I didn't requested a phone LINE but was charged for it. I'm a 64 and this is how spectrum company used people. PROBLEM: 1. Phone line is was never been connected. 2. Was never requested. 3. I'm have been charged for from 11/2018 to 12/19 the total amount $19.95 as of today the total is $259.00 Paying for this that I did not order. This was a human error from your company and I'm hope that you can solve this problem....I have never used this number. Help
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Review
#1720524 Review #1720524 is a subjective opinion of poster.

WORST CUSTOMER SERVICE EVER-AVOID THEM

Spectrum's customer service is the worst I have ever seen in 25 years of specializing in Customer Service as a Business Consultant to Fortune 500 and other companies. A total lack of concern for customer satisfaction, coupled with consumer price gouging and company intransigence leave customers with a feeling of being "ripped off"...and with good reason. US Air and Blockbuster both operated the same way and had offensive customer service ------they are both now out of business. Spectrum is well on their way to meeting the same fate.
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Review
#1717516 Review #1717516 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY...
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Review
#1716087 Review #1716087 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Lied to me about coverage
  • Rip off an excellent customer
Reason of review
Not as described/ advertised
Preferred solution
Keep my new Spectrum Internet account forget the TV.

Don't get spectrum

1.0
Details
spectrum blows goats. freezing internet everyday. stock prices crashing. no service support by nimrods.
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1 comment
Machele
#1781369

It seemingly depends on your area. Spectrum is usually rather stable and just fine in my area and has been for a number of years now.

Review
#1715332 Review #1715332 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Most certainly not

1.0
Details
I feel so sorry for customer service employee's of Spectrum. They are forced to lie and verbally abuse customers in order to keep their jobs. Spectrum is a company you do not want to get involved with. Their business practices are criminal. If you try to cancel your service after you find this out you will not believe the ordeal you will go thru and if you don't cancel then you bill will continue to increase on a regular basis (while new customers are offered the same packages at substantially lower prices(
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1 comment
Anonymous
#1790453

Anything to get your business, but horrible at keeping it.

Review
#1715192 Review #1715192 is a subjective opinion of poster.
Service
Spectrum Customer Care

Buyer beware

This company is very unreliable.
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Review
#1714939 Review #1714939 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Buyer beware

1.0
Details
I am a new business owner. Attempted 3 days in a row to get services turned on. Three days in a row a no show. All I keep hearing is "I am sorry." I don't want I am sorry I want service. Had to go with Verizon. Very! Very! satisfied. I am Muslim and I wonder if they were decimating against me.
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Review
#1714935 Review #1714935 is a subjective opinion of poster.
Service
Spectrum Internet Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • unreliable