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To begin with...I am a veteran on fixed income...I moved to my current address on May 1st which is Senior Housing that has a bulk acct with Spectrum that management charges an extra 45 dollars above rent charge...after contacting Spectrum i agreed to paying them...
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1.1
I didn't like
  • No flexibility for rare issues
#1378928
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Worst customer service I had in a long time. Three times I've had to correct my telephone number with them. Guess what, its wrong again. They SUCK. Because I couldn't give the WRONG phone number, that they have put on my account, and the fact that I am at work and...
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Anonymous
Sam

Spectrum has the worst internet service that we have ever had. It constantly drops the WiFi even if I am standing right next to the router. I cannot wait to get another provid...

1.6
I liked
  • No contracts
I didn't like
  • Cs sucks
  • Waste of time dealing with cs
#1377061
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Spectrum - Unfair long lines

Spectrum - Unfair long lines
Clerk keeps saying will be right with you. They need to treat customers like they give a ***
#1376382
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This just happened everytime, when we went in to get the Spectrum, I went in to look on the cable. It just cutted off completely, and also it was the guy named Christopher who cutted the house compartment in the Master Closet, and he just made a mistake, and he told us...
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#1375806
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Placing a telephone call to Spectrum customer service on sales or technical support is absolute *** The wait times are endless. There are always "an unusually high number of calls." Generous they are though....they offer you the option of receiving a callback.....press...
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2.2
I liked
  • Marketing
I didn't like
  • Almost everything else
#1375533
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Spectrum sucks

What hasn’t happened, when hasn’t it happened and who gives a crap. Certainly not this company as long as they can continue to rape their customers
1.0
Details
Product or Service Quality
Value for money
#1373861
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Since having Spectrum install my wifi and TV I've had 3 different boxes installed in less than 3 months. I've called them continuously with problems: can't fast forward, can't rewind, can't pause, can't change channel. changes to unwanted channel. missing recorded...
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WindingAiredaleTerrier
WindingAiredaleTerrier

Experienced the same problems

1.0
#1372760
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I was appalled today when I called customer service about my e-mail addresses not working and found out they have been deleted. I have had these e-mail addresses for about 13 years and lived at the same address for 10 years. No changes have been made to my account...
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#1370598
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We are still in the process of waiting on our cable/internet to be hooked up. We moved into our new home on 9/20/2018 in Livonia Michigan. Called for cable to be hooked up. Got an appointment for Tuesday 9/25/2018, The cable person came out, spent over 3 hours only to...
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#1367838
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Over the Weekend, Sept., 25th., one of our Cable Boxes quit working. I drove to Spectrum on Moon Lake Road picked up a new Cable Box. Came home connected it to the same cable, and TV. It would not boot up, tried several times, called Tech Service they could not get it...
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1.0
#1367475
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