Kevin B Oeu

Billing

The cost of service Is too much money because I am on disability and my wife works part time, we cannot afford the price that were paying for Wi-Fi
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Preferred solution: Price reduction

Mohsin Rqa

Why am I paying full price for programs I can’t...

Updated by user Oct 06, 2023

It’s not that the issue was fixed the issue was that nothing was done for the customers that paid for Spectrum. I had to get something else to watch.

Original review Sep 05, 2023
Why am I paying full price for programs I can’t watch, spectrum needs to do something, I would hate to cancel
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David H Qvh

No ESPN or ACC network very upset Gator fan

I am so upset with Spectrum I am a football coach and not to have ESPN SEC and ACC is terrible if this doesnt change soon I will be going with a different provider
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Preferred solution: ESPN SEC and ACC network

User's recommendation: I will not recommend and person to Spectrum because you can’t make a deal this Disney for ESPN SEC and ACC network it all about the money for you guys

Roger I Iuq

Phone system impossible to deal with

Cable box is warm but wont turn on cant get a person it just keeps going on the robot call I can never get to a service line
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Preferred solution: A working cable box

Michele V Fzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel appointment

I just want to cancel the appointment and I will call to reschedule. Im not feeling well at all! That is all!
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Preferred solution: Nothing!

Anonymous
map-marker Buffalo, New York

No military discount. No senior discount I could save a lot of money if I was to live stream everything. But I enjoy what I have. It’s the cost continues to increase making it unaffordable

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The support tec was very knowledgeable friendly and took her time to walk me through the steps to solve the problems
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User's recommendation: Don’t be fooled by there introductory offer the price goes up and up

Roann Xqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plano, Texas

Bad call

Didnt reach spectrum called 3 times and didnt get email to call and when got it said wrong and didnt answer call.
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User's recommendation: Use it

Anonymous
map-marker Wauseon, Ohio

Cable

The cable is the best thing ever I love the cable so much cable you can find every other channel in it to watchk
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Jolynn Mnc
map-marker Atlanta, Georgia

I am almost without service for over 5 hours and still have to pay my full amount

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I am without service for over 5 hours and still have to pay my full amount this isnt right Wy and I without service and still have to pay my full bill when this is not the first time and all Im getting is a we apologize for the inconvenience
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Amelia B R
map-marker Talisay City, Province Of Cebu

No help at all !!’

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I got no information and no help at all!! It is quite frustrating especially for a senior like me. I am 80 years old and of course I expect more cooperation and consideration. However, young or old deserves better treatment regardless of age and gender. I am truly grateful to get better treatment and info to solve my problems regardless of age or gender.
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User's recommendation: Be prepared to get the necessary info and help to proceed

Anonymous
map-marker Pewaukee, Wisconsin

Cable outage for 4 hours

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Spectrum is laying 5G cable in our area. None of the residents in our area were notified. Besides the TV outages, yesterday our WiFi was out off and on. Stupid customer service people.
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User's recommendation: Stay away!

Anonymous
map-marker Flint, Michigan

Upset with Spectrum

I had spectrum installed a year ago when I moved to my new condo. I was having problems only with my TV cutting out and freezing and then coming back and starting where it stopped.

I had called Spectrum many times. They suggested me getting the app and turning in my box, so I did. It did not correct the problem. In fact it was worse having as many as 30-35 blips per day.

I called again to Spectrum many times. Said they were working on it. Then they wanted to send some one out to check it. The guy who called me to set the appt wanted to charge me for coming out and demanded my credit card number.

I told him no I would not do that, he then refused to set a day to come out. I called again to Spectrum and they they dont charge to come out. I told them Im still having the problem. The girl said I see you had 17 yesterday and 21 the day before.

The problem with app was when it stopped and came back on it skipped the conversation or plays during baseball causing frustration. When I found out they were not going to fix the problem I decided to switch providers.

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User's recommendation: Fix the Spectrum App. I had no problem with your phone or internet.

Anonymous
map-marker Laredo, Texas

Cancel packages

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Spectrum has the best customer service ever ! I spoke to Eduardo and Anna . So so professional and so polite . Very understanding with my needs . Highly recommend !
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User's recommendation: Highly recommend

Anonymous
map-marker Columbus, Nebraska

No ESPN service

Really? You have to ask that question? It wasnt clear from my typed explanation to you when I brought the issue to you the other day? This gives me even more reason to take a harder look for other providers or options. Totally frustrated customer now!!!
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User's recommendation: Look else where for your service!!

David H Qvh
map-marker Brandon, Florida

No ESPN or ACC network very upset Gator fan

I am Gator fan I am very upset with Spectrum I will be looking for another provider I cant believe they did that right when the game was starting
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