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I signed up for Spectrum triple play bundle for 128 a month. I was told, that after one year, I would be charged the going rate, which was 144. Well, I got my bill yesterday (November 1, 2018) and the bill was almost 200!! I called billing and they told me that the...
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1.1
I didn't like
  • Uninformed technical support
  • Customer service
#1393166
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Asked about have line taken down for short duration to remove dead trees threating cable and power line to my home. service person Marc did not seem to be able to handle this request (with many grumbles and bad looks)and after about 30 minutes asked for help and gave...
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h.kitchener
h.kitchener

Spectrum has a rather blase(with an unlaut)attitude toward their lines. I called them a couple of years ago about a tree limb that had fallen on their cable line just to make ...

1.0
Plymouth, New Hampshire
I didn't like
  • Customer service
#1391794
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Today I called Spectrum to politely let them know that I was canceling my tv package part of my bundle immediately and had to listen the guy on the other line barrage me with deals that were never offered in the past. I explained that for years whenever I called to...
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Anonymous
Anonymous

QUOTE : " I dealt with so many genius's " ... some of it must have rubbed off on you ; you broke the only absolute rule of the English language - never form a plural with an a...

#1390894
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Spectrum - *** service for crazy high prices

So I just found out spectrum will be raising their rates for cable and internet next month. I already canceled my cable after years of being a customer and pay $69.99 just for internet. Now they want to charge more for a service that rarely works well make sure you advoid this *** company at all costs
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1387539
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Since august spectrum has been at my house every week to every other week due to lack of service! this is just a horrible thing! after 9 years with fios i go to spectrum which was the biggest mistake of my life and the lack of service i have gotten from spectrum is...
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1.0
I didn't like
  • That im getting ripped off paying for service that i cannot get
  • Spectrum sucks
#1387388
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I was contact by your representative about lowering my cable bill and adding phone and internet. I told her I didn’t want phone or internet and the only way I would change my subscription was if I was able to keep all the same channels I had. I have had Time Warner for...
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#1385496
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Small business Internet has been down in our area for the past two working days. When calling customer service, I'm told by recorded message that they're working on it and they don't have any more information. They've given me a web site for updates...
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1.3
I didn't like
  • Everything about them
  • Unreliability and lack of customer service
#1383803
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worst customer service I've had in my entire life. They don't care about customer satisfaction, the only thing they care about is money. they have become so greedy since they changed to spectrum. I went to one of their store to change a remote as instructed by a...
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#1381945
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Spectrum - El servicio a cliente más malo que he tenido en este país.

Llame para tratar de cambiar mi proveedor de tv y internet a spectrum y la persona que me atendió me dijo que estaba perdiendo el tiempo conmigo y teníamos no más de 3 minutos hablando. Si así es empezando como será si uso su servicio. Pésima atención. Me olvido de tratar de tomar este servicio buscare otras alternativas.
#1380827
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Time and time again, trying to get assistance from this company is incredibly infuriating. Today, we had a power flicker. All of my cable boxes came back except for one. I rebooted it, because we know the dumb robots you speak to are going to tell you this is what you...
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1.0
I didn't like
  • Waste of time spent trying to resolve issues
#1379252
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