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Awful service

1.0
Details
April 8 2019 I have changed my service and my bill should be$145.77 I have an email stating the confirmation of changes yet spectrum States they don't have that order number and they are still billing me for $181.77 for the silver package that I no longer have. They have cut my service for none payment spectrum is the worst service you can imagine.. AVOID SPECTRUM SERVICE AT ALL COST.
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Review
#1567289 Review #1567289 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Not one aspect of spectrum mobile service is acceptable
  • Unreliable connection
  • Service and billing
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Spectrum Terrable Customer Service
1.8
Details
About 20% off the shows that are supposed to record, don't. The guide is often wrong. Daily, a channel I go to is just blacked out. And they won't bring you out a new box or come see what's wrong - after the initial installation, the customer has to take the box in to...
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Review
#1566782 Review #1566782 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
  • Blank Channels
  • Doesn t Record
1.4
Details
My mom has been paying for Spectrum services for years. They overcharge her, tack on things she doesn't need or use. She has been paying for the fastest turbo internet package but they give her an old Wireless N router that barely touches 100mbps. They don't tell her...
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1 comment
Anonymous
#1715377

I agree...they are not a senior citizens friend! Or anyone else that is on a fixed income.

Internet service is a joke!

Cable prices are outrageously high. Again...NOT a Senior Citizens friend!

Review
#1566668 Review #1566668 is a subjective opinion of poster.
Service
Spectrum Internet Service
Pros
  • Ease of swapping equiptment
Cons
  • Equptment and service not being what was advertised
Reason of review
Bad quality
Preferred solution
Just protect my mom
Tags
  • Con Artist

Cable always freezes or pixels

1.0
Details
Our cable tv always freezes or pixels so bad! Even our recorded shows freeze. I would not recommend to anyone! It has been going on for 6 weeks now and they've sent techs out but it still freezes.
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Review
#1566417 Review #1566417 is a subjective opinion of poster.
Service
Spectrum Cable Tv Service
Cons
  • Customer service and there help
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Imcompetence

Apple TV...Don't waste your time

1.0
Details
Thru a deceptive person at Spectrum was tricked into purchasing 2 of these (lead to believe they were the same as DVR's). When I discovered what they were I called Spectrum to tell them that this was not what I wanted. They told me to unplug these and to return them in the original box. I did this only to find out 2 months later after noticing the continued charges on my bill, that APPLE will not take these back because they were opened. No where was it stated or written that this was their policy. Now I am stuck with 2 items that I cannot use and that I will be paying for, for the next year. Spectrum did not seem sympathetic an was of no help at all.
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Review
#1566401 Review #1566401 is a subjective opinion of poster.

Why Are These Folks In Business

1.0
Details
Now in DAY THREE of cable, internet, TV outage. This is not the first time, and is a recurring issue with them. If they are not equipped to offer internet and TV service why are they in this business? They are a monopoly and protected by local governments. Go to any other service other than Spectrum if you are in Lexington County South Carolina!! One star for RELIABILITY is too high for these folks. Go to the FCC. These people just have NO customer service and NO regard to providing a reliable service for the cost that they charge.
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Review
#1566297 Review #1566297 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
2.5
Details
I have been asking for 2 weeks for someone to sell me a phone. I am not asking for anything free, just sell me a phone. I broke mine and just need a new phone, not new service.
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2 comments
Patricia K
#1706835

Why dont you just go buy a phone at Best Buy or another place . If you have a landline through Spectrum all you have to do is plug it in.

We got a Panasonic Bluetooth at BB so we could put the cell phones on it as well as the landline. Well worth the reasonable fee

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Review
#1564922 Review #1564922 is a subjective opinion of poster.
Cons
  • Numerous calls issue still not resolved
Reason of review
Poor customer service
Preferred solution
Sell me a new phone.
Tags
  • Terrible Customer Service
1.0
Details
I agreed to a contract with Spectrum to be delivered selected programs for a specified price. Now Spectrum/Charter changed the programming and expects me to pay for some garbage they put on in place of the good stuff. I believe there is criminal activity in this bait...
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1 comment
Anonymous
#1705269

Agree!

Review
#1564273 Review #1564273 is a subjective opinion of poster.
Service
Spectrum Tv Package
Cons
  • Lack of compliance unless forced by the feds
  • Spectrum deceptions and business practices
  • Potential cheating of advertisers
Reason of review
Cheating customers and potentially advertisers with bait and switch programming

*** trash internet

everytime I use my computer once a week *** internet always disconnect and it ruins my *** games you guys are *** trash go fuckyourself we pay monthly bitchass *** fix your servers you *** idiots stop *** randomly updating the system give us a *** warning retarded ***
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Review
#1562900 Review #1562900 is a subjective opinion of poster.
Service
Spectrum Internet Service
Reason of review
Poor customer service
2.2
Details
I am totally unable to put to paper what I feel about Spectrum. We have no choice where I ma located so this miserable company has a monopoly to make its customers miserable as well. They have some exceedingly rude employees even when you go to visit in person. One of...
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Review
#1562596 Review #1562596 is a subjective opinion of poster.
Service
Spectrum Bundle
Reason of review
Poor customer service
Loss
$1050
Preferred solution
Price reduction