Spectrum
Reviews and Complaints
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Verified Reviewer | Buffalo, New YorkInternet problems
User's recommendation: Not happy at the moment bad service, the higher, your bill, the worse your service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfied with service and support
Try to connect my fire stick
Service Intermitent and poor speeds continuously
User's recommendation: Investigate your options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Worst
- Everything is a con
User's recommendation: Fios
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Humans and Company
I have nothing nice to say about this company! I tried to get them to write off an iPhone that I purchased for my son who passed away suddenly in another state and told them that I have no way to retrieve his phone.
They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which one of the 10 people that I spoke with wiped out (when the conversation was about the iPhone cost) I never asked that my free line be deleted from my account and when I said I wanted it back for legal reasons, they decided to charge me for it.
So now I'm paying for a telephone line and phone for my deceased son. I'm not sure how much worse they people could be.
- Customer service and service in general
Preferred solution: Full refund
User's recommendation: Please don't get involved with the company
Can’t get service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlacklist
Preferred solution: Blacklist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kissimmee, FloridaBad company for my money
No option I paid the debt because is in collections
User's recommendation: No recomend
I tried to activate my cellphone and I couldn't
I tried several times to use the website and it kept saying my username was wrong Then I called them they said that the port PIN was wrong for my phone and my husband's phone I called them and I told me same I was told to call my carrier I got new port pin for both The consumer asst called you and conference in the call We were Put on hold then another person came back and I told her all my information,put on she came back and said my port pin was wrong The lady from consumer cellular said no the was right that there was a problem on spectrum end, Put on hold again and she came still saying that it was wrong after the 4 times and my increased anxiety we terminated the call I am serious thinking about returning the phones and staying with consumer Cellular
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Verified Reviewer | Grand Island, NebraskaHad your service for three days and got charged for the whole month.
User's recommendation: Go with Allo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wesley Chapel, FloridaResolved: Problems with Xumo
User's recommendation: Stick to Roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVacation hold
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Paltz, New YorkHow is it legal to raise the price of the same service 4 times in one year?
User's recommendation: Avoid
Adding something I didn't request
User's recommendation: Stay on top of your dealers with spectrum because they're all about money.
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