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We had at least 7 calls with technical staff. Most times we were given info that was false. The last time we called (always about the Guide) we were told that most previous TV shows were available On Demand and could be fast forwarded. This is false. We called for...
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1.4
I didn't like
  • Uninformed technical support
#1315363
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I believe that customer and provider relations should be based on honesty. This is not the case with Spectrum. Be careful on what they say. I was verbally told that a Double play service would be eligible for a contract buyout, not true, when I received the form to...
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1.0
#1314428
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Moved to a new area where this is the only option. Twice the technician wanted to show up hours early than the appointment and because I am travelling with the move I needed to keep my original appointment, that's why I made it. On both they didn't show up and...
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#1312241
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Without cable...tv...phone took 5 days to get resoved and only $20 credit given!!! Interrupted service continously!!
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Anonymous
Jo Jo

Yes there service is awful. Was better when Time Warner had it.

Anonymous
Anonymous

I can't believe this shoddy company is still in business. There is nothing they do correctly..horrible cable service..even worse internet..constantly disconnecting..i am a avi...

#1309667
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Over charging for Inferior service

Spectrum took over Brighthouse services 18 months ago did in our area. Brighthouse charged $108 for 200MB/s service. Spectrum charge $89.99 + tax for 300MB/s service. They made no attempt to contact us with the revised plan and refused to compensate us in any way when we contacted them today. They clearly care more about profit than customer satisfaction.
1.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1309647
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After eighteen months of Spectrum Cable in our house, it’s time to say goodbye. The continued raiding of our channel lineup has become such an issue that it was decided upon by family members months ago when the last raid occurred, that we’d move our business to...
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FreeCassowary
FreeCassowary

Just wait another 18 months. I am locked in at $180.00. Bye Spectrum.

1.0
#1307190
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First let me admit I was talking loud and very upset by the time it was my turn in line. Every time I've been to this place the line was out the door. They have NO numbering system, sign in sheet, or any other way to know who is in or next in line for help. On...
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1.0
I didn't like
  • See review
#1306035
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Over the past two weeks our internet has dumped us off all devices no less than a dozen times a day. We are so angry that we are looking for another internet provider. Unfortunately, every provider I've researched are the same: *** service and high rates. At least when...
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1.7
I didn't like
  • Internet goes out every 15 min unacceptable so is price
  • Deceptive practices
#1302299
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From day 1 of them spamming every channel trying to sell thier horrible service theres been nothing but audio and video glitches constantly over all channels. Have all new cables and boxes installed by tech. Internet makes me kinda miss my old dialup...service...
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1.3
#1301584
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Ran cable on my property for neighbors service said line would be remove they did not remove line 1 year later hooked service up to neighbors called many times get same lame story we are going to reroute the cable this has been going on for months and there is no...
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#1299464
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