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Cost gose up service stays the same

1.0
Details
terrible service not worth the money charged
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Review
#1671920 Review #1671920 is a subjective opinion of poster.
Service
Spectrum Bundle
Cons
  • Price keeps going up same service
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Awful Customer Service
  • Price Change

Horrible customer service!

1.0
Details
We were billed to much and after 8 calls still no refund. They dont do billing problems in their stores. Dont fall for the low prices, bad to do business them!
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Review
#1670743 Review #1670743 is a subjective opinion of poster.
Service
Spectrum Customer Care
Reason of review
Problems with payment
Preferred solution
Full refund

Being charged $225.00 for service canceled and all equipment turned in.Billing from 9/22/19 to 10/21/19 and canceled on 9/23/19

1.0
Details
I removed all spectrum equipment from my residence on 9/23/19 and turned it in at the spectrum store.They sent me a bill for $225.00 for service from 9/22/19 to 10/21/19 which ihave no eguipment to receive said service.
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2 comments
Anonymous
#1762681

Did you get receipt for returned equipment Also no more pro rate so you pay entire month

Anonymous
#1757869

Same thing happened to me. Cancelled service 9/6 and turned in equipment 9/7.

Received a bill for $149 for service 9/30-10/29.

Called and they said I had to pay it. Trying to figure out how to fight it!

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Review
#1670217 Review #1670217 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$225
Preferred solution
Let the company propose a solution

So very unfair Cost OUTRAGEOUS

1.1
Details
I have never been with a cable company that costs so much!!!
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1 comment
Anonymous
#1774615

You are correct.Im cancelling

Review
#1669840 Review #1669840 is a subjective opinion of poster.

Charged for cancelled services

1.0
Details
I am trying to get my statement corrected because I am being charged for cancelled services. I still have internet, but cable and phone are on my new statement as past due. When I call spectrum they tell me my credits will be on my new statement. This did not happen! So, now they are telling me the charges are valid. They say I have to pay it, i haven’t had cable or phone for two months now! I am switching services.
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Review
#1669833 Review #1669833 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • Customer service sucks and to many liars in the franchise
Reason of review
Poor customer service
Loss
$296
Preferred solution
Price reduction
Tags
  • Spectrum Terrible Customer Servic

All complaints lead to the same automated number

1.0
Details
Received 2 phonecalls from spectrum after complaininng. When i returned the calls, one there was no answer and the other went where? The automated menu. I called another number and what? I actually got a human being! I explained my issue. Wait, i'll give you the number to call. 5 minutes later, he took me off hold and gave me the number. Now this would be resolved! Eagerly i called the number. You got it. I was connected to the automated menu. I have read the other reviews, and therefore have zero confidence this will be satisfactorily resolved. At this time i intend to terminate my relationship with spectrum, but of course, not until the end of the month. No pro rata.
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Review
#1669042 Review #1669042 is a subjective opinion of poster.
Service
Spectrum Customer Care
Cons
  • That im getting ripped off paying for service that i cannot get
  • Almost everything else
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Spectrum Sucks

Remotes are very hard for me to set it . I have read the booklet over and over I push the buttons and turned the tv by hand

It very hard to set the remote mostly for people can't read and or understanding The numbers and holding buttons some people I know that read there numbers backwards and the book is very hard to understand ! And the booklet is to small to read . And the buttons on the remote are to small and the buttons are to close together ! You need to make a voice control remote and a bigger buttons and a bigger booklet Sad
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Review
#1667712 Review #1667712 is a subjective opinion of poster.
Tags
  • Remote

Horrible

1.3
Details
Again , I’m waiting for Spectrum to turn off-PLEASE WAIT! It’s been an Hour and still nothing but WAIT on my TV! ! This goes in every morning!
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Review
#1667469 Review #1667469 is a subjective opinion of poster.
Cons
  • Spectrum sucks
Tags
  • Spectrum The Worst

All phone numbers lead to the same automated menu

1.3
Details

Update by user Oct 01, 2019

See my review. Nada

Original review posted by user Sep 29, 2019

It tells me to reboot. I've done that. It reboots itself when i use rewind or play a stored show. I may need a new box. Do i have to schlep to a store to find out. Too cheap to hire people to answer complaints, but i bet i could get a person if i wanted to sign up.
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Review
#1667134 Review #1667134 is a subjective opinion of poster.
Service
Spectrum Customer Care
Pros
  • No pros
Cons
  • Not customer focused
  • Customer service or dispatch and maintainance
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Service
  • Spectrum Terrible Customer Servic

I hate this company

1.0
Details

Update by user Sep 28, 2019

they added a service I never use even a lady on their end said she could not find no where that I set this up a tv stream service. I dont want them back nothing reduce my bill and have a good life

Original review posted by user Sep 28, 2019

they will add money to your bill without your knowledge beware.
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Review
#1666688 Review #1666688 is a subjective opinion of poster.
Cons
  • Just add thing to your bill
Reason of review
Problems with payment
Preferred solution
Price reduction