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Sick of the rude, lying customer service at Spectrum. This has been going on for years. I could fill ten pages of these rude, lying people & incidents. The most recent happened September-December. Long story short-They did not uphold the price that I had been given. I...
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1.7
I didn't like
  • Lying rude people for constant trouble with service
#1195508
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Spectrum - Worst ever

My box shuts off 3 or 4 times daily the remote does not work and I am missing chanells
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1194083
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My bill increased from $157-$168 and I called them . After two hours on the phone we change my package and increased my Internet speed and my bill went down to $159. I accepted that. To get that though, I had to travel one hour each way to exchange my cable box for a...
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1.4
Garfield Heights, Ohio
I liked
  • Friendly service rep
I didn't like
  • Deceptive practices
#1187891
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It's been happening for almost a year since I signed up with them..I had supervisors out here have been lied to now they raised me after being bundled for 29.99/mo for 2 yrs they sent a letter stating there is a bump up after the first year now my bill went from 141/mo...
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1.0
I liked
  • Phone
I didn't like
  • Price constantly goes up
  • Fcc reflexive spectrum monopoly decision simply drop issue
  • Waste of time dealing with cs
#1187227
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A lot of people complain about a lot of things, but this goes way past a plain bitch. On Tuesday February 6, 2018 we were to have service transfered to new address. We have had mostly good service with Bright house for 10 years, but since they were sold it is a mess. 2...
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1.6
#1184830
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I left Sling to try Spectrums new streaming service and it is a mess. I'm in my first month and have lost the service 3 times, once for 30 hours. I pay for the premium movie package. I lost it 2 days ago and all I get is outsourced techs reading off a data base and...
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1.9
#1181772
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I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the blame on arris. Arris vehemently deny it and furthermore state that i don't even own an arris modem! My modem was developed by motorola and was pre-arris...
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1.0
I liked
  • Criminal racketeering profiteering simply change name at will
I didn't like
  • Fcc reflexive spectrum monopoly decision simply drop issue
#1177451
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My Spectrum communications bill increased from $145 to $176 per month. I called and was told if I turned my DVR in the price including the monthly DVR rental and DVR service would drop down to $160. I brought the DVR to the Spectrum location in Brandon on 1/04/2018 and...
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#1176286
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I only subscribe to internet after the prices became unacceptable. I started getting promotion offers for Spectrum streaming for $19.95 a month, not just once but no fewer than 3 times in the past few months. I finally decided that since I pay $28.00 per month for my...
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I didn't like
  • Constant mailers about deals i can not get
#1166597
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I have had the same service, initially Time Warner then Spectrum for 4 years. Paid every bill and don’t owe them anything. I get solicitations from them weekly on bundle deals they have available for me. Meanwhile at 55 all I really use internet and every time I look...
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2.0
I liked
  • Reliable internet service
I didn't like
  • Waste of time dealing with cs
  • No incentive to loyal customers
  • Price constantly goes up
#1163619
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