Spectrum Reviews

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Cable in bedroom is not working

The repair came to my house. He stood out front for 45 minutes. Then worked on the problem for 3 hours. The problem is not resolved. Spectrum is the most ridiculous, poorly run company I have ever dealt with. They should not be in business. They are a joke.
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ID
#3100748 Review #3100748 is a subjective opinion of poster.
Location
Tampa, Florida

Need plan change

Yes, as I'm still away on military leave. I'm unable to get in touch with anyone who has the ability to make a calling plan change to my account. Simply going to the 45.00 unlimited plan.
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ID
#3099002 Review #3099002 is a subjective opinion of poster.
Location
Phoenix, Arizona

No cable or internet

I have been without cable on my main tv for almost 2 weeks. 2 techs have been out box switched each time and still no cable.

User's recommendation: Not at all.

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ID
#3098920 Review #3098920 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

New customer

LikeHappyI want to cancel my account New customer I don't want the service anymore Sad Please can you help me I need to talk with a representative
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ID
#3096654 Review #3096654 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • But the mobile phone is a piece of garbage
Cons
  • Customer service or dispatch and maintainance
Preferred solution
Let the company propose a solution
New Reviewer

I been treated in a rude manor by a manager

When returning an item to the derry branch I meet a manager who was quick in Manor and short in conversation. I was inbaristed and probably won't use the store anymore. I feel that he felt he didn't want to help .

User's recommendation: Be patient .

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ID
#3095902 Review #3095902 is a subjective opinion of poster.
Location
Salford, England
Cons
  • There refund policy
  • Bad customer support
Preferred solution
Let the company propose a solution

They keep saying it’s not their system that’s the problem

Go on website 8.8.8.8 and you can see that the signal from the internet to my WiFi is taking so long I cant use any streaming channels. Thats all they are going to do is send a tech out to check the wiring

User's recommendation: Complain to the FCC.

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ID
#3095728 Review #3095728 is a subjective opinion of poster.
Location
Utica, New York
New Reviewer

Internet

Internet problems and very slow trying to get on and not working. Trying to get online with ps4 not working

User's recommendation: Internet.

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ID
#3095482 Review #3095482 is a subjective opinion of poster.
Location
El Paso, Texas
Preferred solution
Internet faster

Was trying to change channels and highly dissatisfied with help

I did not get any help and was transferred 3 times to 3 different people .Very unsatisfactory help and when my contract is over I will go to a different tv system.

User's recommendation: Get the right information in the beginning.

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ID
#3095088 Review #3095088 is a subjective opinion of poster.
Location
Jackson, Ohio
New Reviewer

Terrible customer service website

I am just trying to call them and I get put through this bologna. ..:696.96.96.96:96:96.96.96.96:96:8695.95.6.8(.95.8(.9(.77;8(9$,7;$,$,

User's recommendation: There’s gotta be a better way.

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ID
#3094799 Review #3094799 is a subjective opinion of poster.
Location
Waukesha, Wisconsin
Preferred solution
Let the company propose a solution

About my bill

My bill is jumping up to 20$ and I didnt get the notice for that. I dont even know until I check on my credit card . I have automatic payment

User's recommendation: Yes if they solve my problem.

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ID
#3093488 Review #3093488 is a subjective opinion of poster.
Location
Raleigh, North Carolina
New Reviewer

Need username and password forgot them

I forgot my username and password so I can log into my account And I dont have my old email or phone number so I need to put in my new email on my new phone number to add them
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ID
#3092571 Review #3092571 is a subjective opinion of poster.
Location
Rio Grande City, Texas
Preferred solution
I need to add my new email on my new phone number to my account

Internet

Internet was not available for a few hours. Interfered with my ability to teach my students. And you expect me to pay for it. I would like a credit for the time the Internet was not available meaning yesterday, 11/22/21

User's recommendation: Be wary.

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ID
#3092383 Review #3092383 is a subjective opinion of poster.
Location
Pepperell, Massachusetts

Copy of my texts messaging

I'm still having issue with my internet. I might need a new box. Everyday it lose connection throughout the day.
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ID
#3090959 Review #3090959 is a subjective opinion of poster.
Location
Fayetteville, North Carolina

Refund

I was charged a monthly fee when I canceled services before the bill. I am still waiting on my refund. 201.00
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ID
#3090920 Review #3090920 is a subjective opinion of poster.
Location
Jacksonville, Florida

Poor internet service

I upgraded my internet service a year ago and I have had worse service. I can not watch a streaming movie without buffering multiple times. I can not play an online Xbox game without losing connection.
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ID
#3089787 Review #3089787 is a subjective opinion of poster.
Location
Manteo, North Carolina